BroadSoft, which makes VoIP application software for the telecom industry, is set to acquire privately held Packet Island Inc., which offers software as a service (SaaS)-based quality of service assessment and monitoring tools to VoIP and video networks and services.
The acquisition enables BroadSoft to focus more on QoS and quality of experience for real-time communications. BroadSoft said its expanded solutions portfolio will enable service providers to offer enhanced QoS assessment and monitoring capabilities of their communication services, allowing providers to rapidly and cost-effectively deploy VoIP and video services with guaranteed end-to-end, carrier-grade service delivery.
Cupertino, Calif.-based Packet Island's lifecycle management solutions enable customers to:
- Assess networks before deploying VoIP and video services
- Verify the deployments to establish a baseline
- Continuously monitor and reassess the service quality on a periodic basis
- Provide troubleshooting tools to pinpoint problems in both the LAN and WAN
And coupled with its use of deep packet inspection (DPI) technology, Packet Island’s lifecycle management solutions allow service providers to reduce support costs and end-customer churn, the company said.
"Packet Island offers a complementary technology that further enables the migration of voice and video to IP by ensuring the highest QoE," said Michael Tessler, president and CEO of BroadSoft. "This merger will broaden BroadSoft's range of cloud-based communications offerings, provide revenue growth opportunities and create long-term value for our service provider customers."