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Looks like Comcast Business is aiming to up its voice game via its Business VoiceEdge service for small- and medium-sized businesses (SMBs) and larger enterprises. New tools on offer include VoiceEdge for Skype for Business and VoiceEdge for Google Chrome. They reportedly enable features such as click-to-call and call transfer from a computer.

VoiceEdge for Skype for Business connects Comcast’s Business VoiceEdge to a Skype for Business account using what the company says is a simple to use desktop application that can be downloaded free. Utilizing click-to-dial, customers can initiate phone calls directly from a Skype for Business contact or within a message window using a Business Voice Edge-enabled device. Other features include the ability for users to place a call on hold, transfer and resume a call, move a call to a new device, or place a phone on “do not disturb.”

VoiceEdge for Google Chrome allows users to make phone calls directly from the Google Chrome browser using Business VoiceEdge. They can make or answer calls directly from an email message, calendar event, contact, or website. Additionally, an active call can be transferred to a different phone number, moved to a new device, or put on hold.

“Key elements of integrated communications are speed and ease of use, and by giving people the ability to quickly make or receive calls from Skype for Business and Google Chrome, our customers can be more responsive and operate more efficiently,” John Guillaume, VP of product management at Comcast Business, comments.

The operator is showing off enhancements to its voice solutions portfolio at Enterprise Connect this week, which is taking place in Orlando, Fla.

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