Mediacom Communications and CSG International have extended their 15-year partnership with a new multi-year contract extension.
With the new deal, Mediacom will broaden the end-to-end customer care and billing solutions provided by CSG to expand beyond triple play services into home automation and other lines of business.
“CSG’s proven solutions are deployed by the world’s largest global service providers, demonstrating its ability to manage the complexities of end-to-end integrated systems,” said Tapan Dandnaik, Mediacom’s senior vice president of customer service and financial operations. “CSG has been a great partner, and this new contract will help us bring advanced customer service solutions to the market quickly and build on our promise of simple and consistent customer care.”
CSG will provide Mediacom with new offerings such as its CSG Customer Communication Center (CCC) and CSG Financial Forecaster. CSG said its CCC platform would improve the Mediacom customer experience by providing real-time interactions that include the ability to access preference and service information from multiple systems.
CSG Financial Forecaster features a flexible, automated schedule of financial reports designed to improve Mediacom’s ability to report, analyze, monitor, and act on financial performance more efficiently.
Last month CSG announced contract extensions with Comcast and Grande Communications.