Telefónica has selected Amdocs to upgrade its business support systems (BSS) in its systems in Chile and in Peru.
Two years ago, Telefónica contracted with Amdocs to upgrade the BSS systems for its wireless networks in Argentina. In April, the carrier decided to go with Amdocs to upgrade its wireline operations in Argentina as well. These were Amdocs’ first projects in Latin America with Telefónica, though previously it has supplied Telefónica operations in Europe.
Telefónica subscribers in Chile and Peru will be able to move between all customer interaction channels, whether self-service or agent assisted, via the Web, call center or at the retail store, across its entire quad-play offering – wireline, wireless, Internet and TV.
“With the new transformation projects in Chile and Peru we are continuing to execute on our strategy to differentiate Telefónica by enabling all customer interactions online and ensuring a world class multi-channel and digital customer experience" said Phil Jordan, global chief information officer of Telefónica. “The awarding of these projects to Amdocs in addition to the Argentina transformation already underway enables us to leverage Amdocs’ market-leading products and best practice business processes to ensure high levels of standardization and re-use across the group with transformation speed and cost advantages.”