Lightpath said it has added videoconferencing to its menu of managed service offerings.
The cloud-based service provides virtual meeting rooms and managed video services that enable mid-market and large businesses to conference and connect with up to 25 attendees worldwide from nearly any device.
Lightpath will design and install videoconferencing systems for their customers, incorporating equipment their customers already have, new systems, or a mix. The service comes with 24/7 helpdesk access, and there’s an option for monitoring, so that customers can employ the service without any internal IT support, if they so choose.
“Video conferencing that is easy to use increases participation, improves meeting outputs, reduces travel costs and fosters better collaboration, especially across locations,” said Julia McGrath, senior vice president and chief strategy officer for Lightpath. “When we designed Lightpath Video Conference, we paid close attention to how we could help businesses overcome the pain points they’ve experienced with existing video conferencing services. The result is an end-to-end video conferencing service that leverages the speed and quality of our 100 percent fiber network, is easy to use, and provides remote management and support for virtually any device, anywhere.”
Lightpath Video Conference offers convenient video conferencing services that can be launched from desktops, mobile devices or tablets. Collaboration and usability is further enhanced by the ability to quickly share files and content. Additional key features include:
Simple meeting setup. Quickly launch meetings with up to 25 attendees with no formal scheduling required by sending virtual meeting invites for on-demand sessions.
Global connectivity. Multiple levels of connectivity are supported, ranging from audio-only dial-in to standard H.323/SIP video conferencing rooms, and desktop and mobile conferencing clients. Globally distributed, best-in-class network and video bridging infrastructures from leading manufacturers are incorporated in the service to ensure reliability.
Security. Meetings remain private and secure within the Lightpath cloud as the service uses H.235-based encryption for H.323 endpoints and SRTP and TLS encryption for SIP endpoints.
Room monitoring. Lightpath conducts automated, passive, active and proactive monitoring for managed room system codecs, alerting the service desk when devices are not responding or performing sufficiently.
Additional support options available. In addition to 24/7 helpdesk support, customers can upgrade to ongoing monitoring via the Lightpath centralized Virtual Network Operations Center for quick resolution of equipment problems and proactive video conferencing support.
The company’s managed services portfolio also includes Managed Backup, Managed WiFi, Conference Bundle, Managed Video Service and Next-Generation Hosted Voice.