Bright House Networks Business Solutions has cut a deal to provide Monin Gourmet Flavorings, which makes premium syrups and flavoring products, with its hosted voice service.
The voice service is being used by three of Monin’s corporate offices in Clearwater and Largo, Fla., and Grapevine, Texas. Bright House said that Monin picked its hosted voice in order to have a common communications platform across its locations, including call center functionality. Since it leverages cloud functionality, hosted voice also cuts down on overhead expenses and capital investments.
In addition to hosted voice, Bright House Networks Business Solutions will also provide Metro Ethernet and dedicated Internet access to Monin’s corporate locations.
“At Monin, customer service is our top priority, and with Bright House Networks’ dedicated, secure data connection and its high level of customer support, we are confident that the telecom services at our call centers will perform at optimum levels,” said Todd Cummings, vice president of information technology, Monin.