For the 15th straight year, Lightpath has won an award from the New York State Public Service Commission for its services.
Every year, the New York State Public Service Commission (PSC) distributes commendations acknowledging telecommunications providers that consistently provide the highest levels of service and quality to customers in the state of New York. Lightpath, a division of Cablevision, has received a commendation every year that it has been reviewed.
The New York PSC’s commendation recognizes excellent service based on providers’ performance in relation to service quality standards it has established. The criteria used to grant a commendation for excellent service include an evaluation of customer trouble report rates and a low number of consumer complaints received by the commission.
“Lightpath has a special relationship with its customers because we give them more than just phone, data and video services – we give them a voice,” said Lightpath president Dave Pistacchio. “We seek input from our customers on everything from product roadmap and rollout priority to service features and pricing. We listen to their stories to understand how we can help support their business, and then give them what they need to succeed. We are deeply proud of our service track record and the latest recognition bestowed upon us by the PSC.”