Suddenlink Communications has deployed the Sigma Systems fulfillment platform to automate the activation of voice and data services for its business customers.
By using Sigma’s fulfillment offering, Suddenlink was able to achieve full integration from billing, order entry to delivery. Sigma's business voice, SIP trunking and data services product provisions Suddenlink's integrated voice and data access device at the customer premise level.
As part of the deployment, Suddenlink upgraded to Sigma's latest SMP platform, which enabled the nation’s seventh-largest cable to achieve a virtualized infrastructure to deliver its business services.
"With the deployment of Sigma's newer platform, we now have flow-through automation of our business voice, SIP trunking and data services," said Kevin Stephens, president of commercial and advertising operations at Suddenlink. "With full integration, we now have the ability to more efficiently manage large-line orders. The added ability to automate the provisioning of a single on-premise device to deliver complex business services to each of our SMB and enterprise customers has already resulted in improved customer experience, and a reduction in support requirements."
The upgraded Sigma platform is now supporting Suddenlink's business services in all of the cable operator’s service areas.
"Suddenlink understands the needs of the business market, and has chosen to leverage their previous technology investment in Sigma, to enhance services for their SMB and Enterprise customer markets," said Tim Spencer, President and COO, Sigma Systems. "With complete flow-through automation, Suddenlink can now accelerate its growth in the SMB/SME market, a market in which we are seeing extensive growth across our customer base in North America, CALA and Europe."
Earlier this month, Cable Bahamas picked Sigma Systems to help provision its residential voice services throughout Nassau, Grand Bahamas, Abaco and Eleuthera.