Time Warner Cable has firmed up its leadership team in the company’s New York City service area with the recent appointments of three area vice presidents.
As new area vice presidents, Brien Kelley, Gregg Cory and Anthony Ontiveros report to John Quigley, regional vice president of operations for New York City.
“I am very pleased to appoint new talented leaders for the New York City market who will help us continually improve our customer service and reliability of our TV, Internet and home phone services,” Quigley said. “We have a New York City workforce of approximately 4,000 people dedicated to connecting people with information, entertainment and each other. Our new leadership will help ensure that our valued customers receive the high-quality services they deserve.”
Among their duties, area vice presidents are responsible for customer service, store and payment center operations, technical operations, and the maintenance of the company’s plant. Time Warner Cable said the new operational structure empowered leaders and their teams to quickly identify and correct network or service issues that were unique to their territories.
Kelley, a 33-year veteran of Time Warner Cable, was named area vice president for Queens and Brooklyn. Kelley previously managed the company’s more than 1,000 technician workforce in New York City and, among other career highlights, oversaw all operations on Staten Island. His responsibilities in his new role include overseeing investments the company is making to upgrade its network in Queens and Brooklyn, which are increasing the reliability of the company’s triple-play services.
Ontiveros was named area vice president for northern Manhattan, Staten Island, Mt. Vernon and New Jersey. Ontiveros recently joined the company from RCN, which competes with Time Warner Cable in some areas of New York City. Ontiveros has more than 30 years of industry experience. He will work to drive performance standards, and he will also oversee new procedures that help ensure the on-time performance of technician service visits and new customer installations, among his many other responsibilities.
The final market area within New York City for Time Warner Cable is southern Manhattan, which the company defines as all areas south of 86th Street. Cory, an 18-year veteran of the cable industry, joined the company this month as area vice president of southern Manhattan. Cory began his career as a field technician and rose within the industry, most recently serving as an executive leader for Cablevision’s Hudson Valley and Connecticut service areas.