DirecTV signed a five-and-a-half-year extension of its contract with Amdocs that will have Amdocs assuming greater responsibility for the DBS company’s back office operations.
With the new agreement, extending through to December of 2017, DirecTV is essentially outsourcing its billing operations. Amdocs previously provided systems development and support. It will now assume management of the full billing lifecycle.
The idea was to provide a single point of accountability, with the aim of improving operational efficiency.
“Amdocs has been a strategic technology partner of DirecTV since the beginning of our company,” said Mike Benson, executive vice president and chief information officer for DirecTV. “We’re now building on that relationship as Amdocs takes an even broader role over our billing process.”