Telefónica is using gear from JDSU to monitor and troubleshoot its IPTV service, called Imagenio.
JDSU's Home Performance Management (Home PM) system is a centralized solution offering remote visibility into Imagenio's home networks, using software to report on customer quality of service issues and to dispatch information in near real time to technicians, the vendor said.
JDSU's software works alongside existing Auto Configuration Server (ACS) solutions. It is a standards-based tool that automatically identifies and demarks problems between the service delivery platforms, core and access networks, and the home network.
"JDSU's Home PM provides us with a quality solution that will allow us to improve the quality of the IPTV service we provide to our customers," said Enrique Blanco, executive vice president of operations and planning at Telefónica. "JDSU's high-quality test and measurement solution will also provide us with a significant reduction on our operating costs."
Telefónica has nearly 800,000 Imagenio customers.