Arris Group's ServAssure Advanced Performance Management Software platform now handles IPv4, IPv6 and dual-stack devices for data collection, as well as real-time requests, the company announced.
ServAssure Advanced provides customer experience monitoring and performance tools to optimize the quality and capacity of DOCSIS networks, a tool operators can use to adjust available bandwidth and ultimately improve customer quality of experience (QoE).
"Responding to forecasts indicating that the central pool of IPv4 Internet addresses would be completely depleted in 2011, we began preparing for the move to IPv6," said Gary Cunha, Arris' senior director of assurance solutions for product line management. "We are now in the position to help our customerstackle today's IP address management and shortage issues while continuing to offer a suite of comprehensive applications, for a proactive, customer-centric solution that solves network issues and improves subscriber satisfaction."
The ability to provide assurance for new IPv6 addresses is critical to ensure the smooth continuity of residential and business service and maintain customer satisfaction. As a market and thought leader in the space, Arris is equipped to proactively implement, navigate and support the shift to IPv6 addresses for its customers with its ServAssure platform.
ServAssure offers service providers the ability to proactively address network and customer service assurance, while reducing mean-time-to-repair (MTTR) by presenting complex data and health metrics in meaningful, organized views. These diagnostics, along with expert recommendations, help operators improve customer satisfaction, increase network capacity and reduce operational costs with minimal capex.
By the company's calculation, ServAssure currently manages more than 80 million customer premises devices worldwide, or more than 30 percent of all existing in-home broadband devices.