ZCorum is specifically targeting MSOs with a free 60-day trial of its cable modem management system.
The company's TruVizion is an application for troubleshooting individual end-user modem and EMTA issues. The tool also provides visibility into the CMTS.
It also allows operators to track down and correct more widespread problems affecting cable plant performance.
"When we developed TruVizion, an important requirement was that it be of value to multiple disciplines within the provider – from CSRs and cable technicians to engineers and plant managers," said Scott Helms, vice president of technology at ZCorum. "For example, we've made it easy for a first-level support representative to see whether an issue is limited to the customer premise or possibly affecting multiple customers. Plus, if it's determined multiple customers are involved, it's simple to compare up to 90 days of historical readings from nearby modems and to view historical stats in aggregate for all modems on a channel."
The offer is good for the first 15 MSOs that apply.