Insight Communications recently picked IneoQuest's video monitoring platform to help insure customer satisfaction and improve troubleshooting.
Insight, the nation's ninth-largest cable operator, is using IneoQuest's IQPinPoint monitoring platform to ensure high service availability for its customers in the Midwest.
"Video quality of service has always been a top concern for the operation of our digital video services," said Abe Naghibi, vice president of video engineering at Insight. "However, efficiently identifying and understanding problems that impact our video delivery, such as jitter, delay and loss, is increasingly challenging in our high-capacity next-generation network. IneoQuest supports 10 GB line rate monitoring with accurate measurement and metrics, such as MDI, providing us with just the solution we were seeking."
IneoQuest said Insight chose its platform because of its ability to monitor end-to-end video quality of service (QoS) and quality of experience (QoE) for thousands of video programs simultaneously, enabling a real-time, multi-dimensional view of video quality in a single, unified dashboard.
"Each customer that we work with has unique needs when it comes to video quality monitoring and service assurance, and, therefore, we always take the time to truly evaluate and design a solution that will work best for them," said Kirk George, senior marketing manager at IneoQuest. "We immediately identified that Insight had very specific performance metrics and areas of daily focus, on top of the challenges they were already facing with their current solution. By working together, we were able to identify IQPinPoint as an obvious solution, and we now know that Insight and its customers will be more satisfied and receive higher-quality service."