Suddenlink is using Empirix’s Hammer XMS service quality assurance tools to troubleshoot network problems and attempt to fix them before they affect service.

Suddenlink director of engineering Erik Owens said: “We’ve been working with Empirix the last four years, and when we expanded our softswitch to a GEO configuration, we turned to them to assure the quality of our network. The Hammer XMS solution has delivered stable and flawless performance, and, as a result, we have been able to maintain our exceptional quality of service while cutting operational costs and extending the benefits to our customers.”

Suddenlink is one of the 10 largest cable broadband companies in the United States, with approximately 1.3 million customers. Suddenlink operates its own managed IP-based network, available to customers throughout the U.S.

Hammer XMS delivers carrier-class network monitoring that provides complete visualization into real-time service quality and supports an end-to-end network view, including both IP-based and SS7 signaling.

It optimizes the search and diagnosis process, Empirix said, while continuously monitoring the network to identify potentially negative customer-impacting trends. This benefit enables service providers to reduce the time and costs associated with troubleshooting problems, as well as the time spent resolving customer issues.

In other Suddenlink news, over the weekend TV station WSAZ reported that nearly 50,000 Suddenlink phone subscribers in Kanawha County, W.Va., were without service for about six hours on Sunday due to a network outage. The story said Suddenlink’s engineers thought the outage was due to a network routing problem. A spokesman for Suddenlink said this morning that the company was investigating the root cause of the outage but had no further information.

– CED’s Mike Robuck contributed to this report

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