Bright House Networks has named Karen Broach regional vice president of operations for the company’s Birmingham, Ala., and Indianapolis divisions.
Broach had this to say: "I look forward to working with the Indianapolis team and plan to take steps toward enhancing customer service and creating a stronger alignment between customer care and our competitive strategy.”
Broach was formerly the division president in Birmingham. There, she was responsible for full managerial oversight of the operation, including strategic planning, budget development and accountability, financial analysis, audit compliance, regulatory compliance, human resources and customer care activities.
And Broach previously served as vice president and general manager of Charter Communications' Southern Wisconsin Division. Prior to that, she held positions with Time Warner Cable and Fanch Communications.
Currently a member of the Alabama Cable Telecommunications Association’s board of directors, Broach is also a member of Women in Cable Telecommunications and is a 2009 graduate of the WICT Betsy Magness Leadership Institute.