Distributing services throughout subscribers’ homes creates the necessity to monitor those services and communicate with the devices used to access them. Motorola is introducing that capability – for its IPTV customers.

Motorola describes its new Netopia Broadband Server (NBBS) device management system as a scaleable, carrier-grade software platform that enables operators to remotely access, configure, monitor and troubleshoot a variety of consumer devices, home networks and services.

The system can work with gateways, modems, webcams, and now with Motorola’s VIP set-top series. VIP boxes are all-IP or hybrid high-definition (HD) and standard-definition (SD) set-tops with built-in digital video recorders (DVRs).

NBBS automates the provisioning and management process for a wide range of devices – without, Motorola claims, having to send a technician to perform the installation.

“Our goal in introducing the NBBS platform to Motorola’s IP services suite is to offer our operator customers added value in the form of built-in installation and troubleshooting capabilities,” said Alan Lefkof, corporate vice president and general manager of the Broadband Solutions Group at Motorola. "With the flexibility of the VIP platform, this integrated remote device management benefits operators from an efficiency and economic standpoint, and it gives consumers a seamless, hands-off role in enabling their video and interactive experiences.”

The NBBS platform supports multiple protocols, such as TR-069, telnet and HTTP management interfaces, for integration into service providers’ existing networks, including provisioning, billing and customer support across multi-vendor customer premises equipment (CPE). NBBS is also compatible with WiMAX and femtocell CPE.

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