Convergys Corp., which provides relationship management services to cable operators, is expanding its Business/Operations Support Systems (BSS/OSS) portfolio with the acquisition of Ceon Corp., which develops product lifecycle management and multi-play fulfillment software for communications service providers.

The new capabilities, delivered as Convergys Enterprise Product Management Solutions, enable Convergys’ clients to more effectively manage their entire product lifecycle across all network domains, Convergys said. The company said that the new capabilities will lead to a shorter time to market for new convergent offers, improved quality and the reduction of costs associated with managing a large product portfolio.

“As service providers launch new convergent services to differentiate themselves from their competitors, their product management requirements become increasingly complex,” said Bob Lento, president of Information Management for Convergys. “Ceon’s product management assets are at the heart of our strategy to help our clients more effectively manage new and advanced value-added services, introduce these services quickly, and evolve these new offers at market speed.” (formerly known as Nordisk Mobiltelefon), a European telecom operator, is successfully using the product lifecycle management solution to more rapidly launch new products and to streamline ordering and fulfillment processes for its clients, Convergys said.

“Ceon Product Control Center is enabling us to rapidly define and launch new offerings, in some cases in a matter of hours,” said Thomas Norberg, CIO of “The product modeling approach, the integration facilities and the alignment of the system with our standards-based systems architecture have allowed us to complete the initial deployment and integration of the system within months.”

Last January, Convergys and Ceon announced a strategic alliance, and Convergys issued convertible debt with the right to acquire the company. Convergys expects the strategic acquisition to be accretive beginning 2009 on a GAAP basis.

Convergys has acquired a few companies this year. In March, the company acquired Shanghai Hong Xun Software Co., a privately held business that creates next-generation business management software solutions for telecom service providers (story here).

And in May, Convergys expanded its solution set available to communications service providers by acquiring Visage Mobile's Subscriber Management platform (story here). Visage Mobile is a provider of on-demand subscriber management solutions for cable and mobile network service providers, and virtual service providers such as MVNOs.

Also in May, Alcatel-Lucent and Convergys entered into a multi-year, non-exclusive agreement to integrate Convergys’ Infinys applications into Alcatel-Lucent's Business Support System (BSS) solution (story here).

In September, Convergys’ board of directors and senior management team began evaluating a potential separation of the company’s Information Management business from the remaining parts of the company (story here). The split would create “two strong, independent, publicly traded companies, each focused on its own set of business opportunities,” Convergys said. The board of directors and the senior management team are expected to review the results of this evaluation and make a decision during the fourth quarter of 2008.

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