Columbus Communications Jamaica, which operates under the Flow brand name, will use Scorecard’s subscriber analysis application, commission systems and revenue/usage and trouble ticket analysis reporting modules.
The collected data will provide Flow a complete picture of customer interaction, from acquisition and churn to truck rolls, service calls, and resultant revenue, as well as identify upsell opportunities.
It will also provide insight into problems with cancelled pending installs due to technician or CSR error and automate the company’s commissions process.
“Scorecard’s solution will provide one, comprehensive view of all customer and service activity for our triple play businesses in a single application, which we view as a critical advantage in our competitive marketplace,” said Jean McPherson, director of marketing at Flow.
Flow is the second entity from the Columbus Communications group to seal a deal with Scorecard Systems.
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