Cogeco will use Sigma’s Service Management Platform (SMP) and Voice Service Package to configure, provision and manage both VoIP and high-speed Internet services on the SMP platform.
The Sigma solutions provide Cogeco with order management, resource management, service provisioning and inter-carrier gateway integration capabilities for VoIP services such as dial tone, voice mail, long distance service provider selection and CLASS/calling features. Cogeco will be able to scale the Sigma platform as customer demand increases.
“The time is ripe for cable operators to offer an enhanced user experience as a differentiator over traditional telcos,” said Tim Spencer, president and COO for Sigma, in a prepared statement. “They must be able to exercise precise control over the delivery of complex services like VoIP that involves tightly managing the overall business/operational process and network integration.”