RCN Corp. signed a five-year renewal on its contract with Convergys Corp. for billing and customer care systems. RCN is taking care of business at home after last week selling off its interests in Megacable, a Mexican communications company; the proceeds of that sale will be used to pay down debt.
The renewed agreement continues the licensing, maintenance, and support of Convergys' ICOMS convergent voice, video, and data billing and customer care solution for RCN. It also provides options for RCN to use components of Infinys, Convergys' modular, convergent, business support system software.
RCN has been using ICOMS since 2001 to support billing and customer care for its portfolio of communication, information, and entertainment services. With ICOMS, RCN supports more than 880,000 customer connections in Boston, New York, Philadelphia, Chicago, San Francisco, and Washington, D.C.
Tim Dunne, RCN EVP and CTO, said with Convergys' ICOMS solution, RCN has the ability to easily add new services and has more flexibility in its bundling and pricing for customers.