Over the years, broadband gear provider C-COR.net has been growing a tidy operations management software business through a series of acquisitions, and today announced a multi-year contract with Insight Communications for its Mobile Workforce Manager software platform.
Insight said it will use C-COR's MWM system in its Lexington and Louisville, Ky. to automate the routing, dispatching and workflow management of the Insight fleet with real-time wireless communication between the operations center and techs in the field. In both deployments, Insight is opting for the Application Service Provider (ASP) version of the software platform. Under that scenario, C-COR provides all of the required data center infrastructure, computing hardware, network connectivity, and system management services associated with the platform. This way, Insight isn't required to invest so heavily at the outset to provide such a complex software package to just a handful of divisions. As another option, C-COR also offers the MWM platform as a customer-owned and maintained system.
The MWM is one of three current modules under C-COR's Integrated Services Management (ISM) suite of operations management software applications. The software platforms are developed through C-COR's Broadband Management Solutions Division.