MSOs are always on the lookout for ways to make subscriber provisioning faster and easier. Comcast Cable Communications Inc. has teamed with Sigma Systems to do just that.
The third-largest MSO in the United States is deploying various components of Sigma's Service Management Portfolio to deploy reliable, scalable and modular service management solutions, said Comcast's Senior Vice President Ray Celona. The Sigma product line supports high-speed Internet access as well as video and voice services.
Earlier this year, Comcast turned to Sigma to help it transition nearly 1 million subscribers from Excite@Home's network to Comcast's own high-speed Internet network. Excite@Home filed for bankruptcy and soon after announced plans to shut down its network. Comcast, and many other MSOs, had to scramble to get their networks up and running to avoid service outages.
Sigma recently introduced its Self-Service Manager, which allows an operator to offer its subscribers the ability to self-activate services, including the ability to select a service plan, its attributes and review the terms of the service agreement.