Cox and Emperative are teaming up to bring broadband communications to Cox subscribers faster. Emperative's ProvEn subscriber activation software will be used as the cornerstone for automatically activating cable modem subscribers. Besides activation, the technology will manage many provisioning events between cable modems, cable modem termination systems, operational support systems, end-user applications and customer service interfaces.
"This [technology] means there are fewer technicians and customer service reps needed to set up [a new customer's] service. It also means that the Cox customer service can automatically throttle up bandwidth-on-demand as subscribers move between their tiered-priced offerings," Colin Sullivan, manager corporate communications for Emperative, tells CEDaily.
Customers will be able to purchase cable modem equipment at a local electronics superstore, take it home and plug it in and self-activate their service. Emperative's software resides in the service provider's network and either interfaces directly with customer service applications or serves Web pages to the cable modem subscribers. From that point, the software guides them through service qualification, selection and service activation processes. "Ultimately, the subscriber has more control over their broadband service," says Sullivan.
"Auto-provisioning of cable modem service will revolutionize our high-speed data business," said Jeff Strout, director of network engineering for the Internet Unit of Cox's middle-America operations, in a statement. "But demand for broadband service means we can't wait for slow system development."
"Cox has deployed our software in their middle-America systems in over 35 cities in Texas, Louisiana, Arkansas, Missouri, and Idaho," says Sullivan. Sullivan declined to comment on which Cox systems would receive the software next.