Service providers need to craft service packages appropriate for business customers with varying levels of technical sophistication, and with varying technological needs. In Achieving Operational Excellence with Proactive Performance Management, InfoVista marketing director Stephen Hateley, discusses how service providers can provide an appropriate quality of service for different customers.

Hateley writes: “Service-level and operational-level agreements (SLA/OLA) provide the means for today’s service providers to assure and guarantee quality expectations; however, these agreements and contracts need to evolve to encompass user experience objectives. Features like network resiliency and redundancy to keep networks up and traffic moving are now table-stakes as a fundamental part of any network equipment selection process, so parameters associated to end-to-end QoS and application performance across the network should now be considered.”
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Critical Impact: Delivering Comprehensive Business Services to Advanced SMBs. Please join us on April 14 for this discussion on satisfying the needs of the increasingly sophisticated SMB market. Service providers can offer advanced business services and complex features to unify and manage communications services.

CED Senior Editor Mike Robuck moderates a panel that includes: 

• Charles Scarborough, director of product development, Cox Business
• Barry Rogers, director of telephony product development, Rogers Cable
• Brian Cappellani, chief technology officer, Sigma Systems
• Gerry Kaufhold, principal analyst, In-Stat
• Paul Adams, director of product management, BroadSoft

This presentation is scheduled for April 14 at 11 a.m. EST (8 a.m. PST). This Webinar is sponsored by Sigma Systems. Sign up now!

We also have several Webinars archived, with complete audio and PowerPoint presentations.
Among the most recent is:

Time Shifting: Optimizing Bandwidth for New On-Demand TV Applications. This Webinar touched on several methods of delivering content on-demand, including classic VOD, network PVR and Internet video. Panelists included Yoav Schreiber of Current Analysis; Nabil Kanaan, director of product marketing for RGB Networks; and Alan Hoff, vice president of product marketing at SeaChange International. Listen to the archived broadcast.