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Provider: AT&T Corp.
Web site: www.att.com
Subs: N/A*
* Much of the NorthPoint CO equipment acquired (see below) has yet to be initiated for service.
Services info:
  • AT&T DSL Service: $39.95 per month, free modem and installation, service contract for one-year term, must maintain AT&T residential local service (service limited to select areas), up to 1.5 Mbps download, 384 kbps upload.
  • Rolled out commercial retail DSL service in late 2000, counting approximately 9,000 customers by mid-2001.
  • March 2001: AT&T purchases assets, including 1,700 DSLAM-equipped COs, from bankrupt provider NorthPoint Communications.
  • Began rolling out services on the former NorthPoint network with a "controlled introduction" in late 2001.
  • Pricing for the Worldnet broadband service was almost double competitive service pricing from ILEC providers as of March 2002.

Provider: BellSouth Corp.
Web site: www.bellsouth.com, www.fastaccess.com
Subs: 803,000 (in-region) all COs DSL equipped: More than 1,000 (total number of COs N/A*)
*approx. 8,500 remote terminals deployed
% of market where DSL avail.: 72 percent of BellSouth homes passed
Services info:**
  • FastAccess DSL, up to 1.5M/up to 256k best effort, $49.95 a month, free modem with rebate, activation $50 refunded if done online.
  • FastAccess Business DSL, 1.5M/256k, $49.95 for first three months, then $79.95.
  • FastAccess Business Static IP, 1.5M/256k, $89.95 for first three months, then $119.95.
  • FastAccess Business Speed 384, 384k/384k, $169.95 for first three months, then $199.95.
  • FastAccess Business Speed 768, 768k/512k, $189.95 for first three months, then $219.95.
** Upfront costs for all FastAccess Business services include $50 for service activation, $199.95 for installation, and CPE free with rebate.
— BellSouth wholesales to ISPs, including its biggest ISP customer, BellSouth Internet Services.

Provider: Covad Communications
Web site: www.covad.com
Subs: 357,000 lines in service*
351,000 subs YE 2001
*10.6 percent of lines in service are lines served by resellers.
Business class vs. consumer class customers: 50/50
Mix between wholesale and direct channels: 92 percent/8 percent
  • ISPs/wholesale partners include: EarthLink, Speakeasy, AOL, Sprint
Churn: 4.2 percent
  • Covad operates out of 1,700 COs nationwide; expects 1,800 by the end of 2002.
  • Service available to more than 40 million homes and businesses nationwide, or 40 to 50 percent of all U.S. homes and businesses; offers services to 94 top Metropolitan Statistical Areas (MSAs).
Order cycle time:
  • TeleSurfer LINK, TeleSurfer Plus, and TeleSOHO services fulfilled in approximately 10 days.
  • Business-class services fulfilled on average of 20 days.
Services info:
  • TeleSurfer LINK, 384k/128k, $21.95 per month for four months and then $39.95 plus $99 equipment rebate; JumpStart installation kit free after rebate.
  • TeleSurfer, 608k/128k, $49.95 per month plus $150 equipment rebate; JumpStart installation kit free after rebate.
  • TeleSurfer Plus, 1.5M/128k, $49.95 per month plus $99 equipment rebate; JumpStart installation kit free after rebate.
  • TeleSOHO, 1.5M/384k, $69.95 per month plus $199 equipment rebate; JumpStart installation kit free after rebate.
  • TeleSpeed, business-class SDSL, upstream and downstream from 192 kbps to 1.5 Mbps, pricing varies based on speed, begins at $149, equipment rebates for CPE, professional installation required.
  • TeleXtend, T-1 service.

Provider: DIRECTV Broadband Inc.
Web site: www.directvbroadband.net
Service name: DIRECTV DSL (formerly Telocity)
Subs: 100,000+ as of March 2002
91,000 (YE 2001)
% of market where DSL avail.: Nationwide coverage via reseller agreements with each regional provider.
Order cycle time: Four to six weeks for delivery of gateway.
Services info:
  • DIRECTV DSL, $29.99 per month for first three months, $49.99 per month after that, $24.99 for shipping of CPE, 12-month contract required.
  • Standard service: $49.99 per month, $49.99 activation fee, no annual contract.
  • Both services include: 5 e-mail accounts, 5 URLs, static IP address, 20MB server space.

Provider: EarthLink Inc.
Web site: www.earthlink.net
Subs: 604,000 broadband customers*
(* EarthLink does not publicly disclose the number of broadband customers by service type, either DSL, cable modem or satellite.)
Provider partners (as reseller): SBC, Verizon, BellSouth, Covad, Sprint
Customer churn: 3.8 percent
Order cycle time: Avg. time to fulfill DSL service is 14 to 21 days; timing depends on wholesale provider and region.
Services info:
  • EarthLink DSL, from 384k to 1.5M/up to 384k, $49.95 per month plus $99 activation fee.**
  • EarthLink High Speed Business DSL, 144 kbps IDSL, $129.***
  • EarthLink High Speed Business DSL, 192 kbps SDSL, $139.***
  • EarthLink High Speed Business DSL, 384 kbps SDSL, $199.***
  • EarthLink High Speed Business DSL, 768 kbps SDSL, $289.***
  • EarthLink High Speed Business DSL, 1.1 Mbps SDSL, $349.***
  • EarthLink High Speed Business DSL, 1.5 Mbps SDSL, $399.***
  • ** Promotions include free equipment, free activation, one month free service.
  • *** One-time set up fees for business service include $225 for professional installation and $399 for equipment.

Provider: MSN
Web site: www.msn.com
Subs: N/A
% of market where DSL avail.: Nationwide reseller agreements
Order cycle time: Approximately 10 to 20 working days, depends on local provider.
Services info:
  • MSN Broadband, speeds vary based on local telco providing service.
  • Pricing at $39.95* per month, users must stay connected for 12 months for free activation, free modem, free installation.
  • Served via local operators BellSouth, Verizon, SBC, Qwest.
*Service price may be $49.95 in select areas.

Provider: Qwest Communications
Web site: www.qwest.com/dsl
Subs: 508,000 (in-region) (23,000) (out of region) (485,000) COs DSL equipped:369 (total # of COs N/A)
Subs per equipped CO: 1,315
% of market where DSL avail.: N/A
Order cycle time: Avg. five business days
Services info:
  • MSN Broadband by Qwest 256, 256k/up to 256k, $39.95 and includes MSN ISP.
  • MSN Broadband by Qwest Deluxe, up to 640k/up to 256k, $49.95 and includes MSN ISP.
  • Qwest DSL 256, 256k/up to 256k, $21.95 w/no ISP.
  • Qwest DSL Deluxe, up to 640k/up to 256k, $31.95 w/no ISP.
  • Qwest Pro Deluxe, up to 640k/up to 256k, $55 w/no ISP.
  • Qwest DSL Pro 640, 640k/up to 640k, $66.00 w/no ISP (get business installation, service, SLAs included).
  • Qwest DSL Pro 1M, 1M/up to 1M, $88.
  • Qwest DSL pro 4M, 4M/up to 1M, $165 w/no ISP.
  • Qwest DSL Pro 7M, 7M/up to 1M, $275 w/no ISP.

Provider: SBC Communications
Web site: www.sbc.com
Subs: 1.7 million
(in-region) N/A
(out of region) By Covad, N/A
COs DSL equipped: 1,400 DSLAM-equipped COs; 6,000 remote terminals
% of market where DSL avail.: Approximately 60 percent (26 million locations)
Order cycle time: Avg. six days
Services info:
  • Service 1, up to 1.5M/128k, $49.95.
  • Service 2, 1.5 to 6M/384k, $179.95.
  • CPE included, the ISP is SBC
Internet Services.
  • Partnership with Yahoo for bundle of content and connection services.
Planned service tiers:
  • DSL Basic, up to 384k/128k
  • DSL Standard Plus, from 384 to 1500k/128k
  • DSL Deluxe, 768 to 1500k/256k.
  • DSL Standard Plus S Package, 384 to 1500k/128k.
  • DSL Deluxe S Package, 768 to 1500k/256k.
  • DSL Expert Plus, 1.5 to 6M/384k.

Provider: Speakeasy.Net
Web site: www.speakeasy.net
Subs: N/A
Customer mix:
  • Approximately 80 percent residential, 20 percent commercial
  • 60 percent ADSL, 40 percent SDSL
% of market where DSL avail.: Serves all major U.S. markets.
  • Resells broadband service on digital subscriber lines provided by Covad, Worldcom and New Edge Networks. It operates 11 data centers that serve 50 metropolitan markets across the nation.
Services info:
Residential services:
  • Classic, $49.95 per month, static IPs and multiple e-mail addresses.
  • Sysadmin, $59.95 per month, up to 200MB server space, static IPs, server-friendly.
  • Gamer, $59.95 per month, private gaming server access.
  • Home Office, $89.95 per month, SDSL/IDSL services, SLAs.
Business services:
  • NetAdvantage, $124.95 per month, basic commercial DSL, 10 free e-mail boxes.
  • MultiOffice, $119.95 per month, price cut for multiple locations.
  • NetAdvantage Plus, $149.95 per month, 14 free e-mail boxes, basic hosting of 100MB.
  • NetCommuter, $89.95 per month, ADSL service with anti-intrusion, SLAs.

Provider: Verizon
Web site: www.verizon.com/dsl
Subs: 1.5 million (in-region) All
% of market where DSL avail.: 56%
  • Offers service in 31 states plus D.C.
Order cycle time: Avg. five day delivery
Services info:
  • Package 1, up to 768k/128k, $49.95*
  • Package 2, up to 1.5M/128k, $59.95
* Promotion offers first month free, second and third months at $29.95.
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