With their $45 billion merger making the regulatory rounds, the last thing Comcast and Time Warner Cable needed was a very public black eye in American Customer Satisfaction Index survey (ACSI), which was released yesterday. To recap, Time Warner Cable finished dead last in customer satisfaction for both its video and data services while Comcast was second to last in the same catagories in the survey.
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While Comcast announced last month that it would open up a separate, public Wi-Fi network on customers’ home gateways, Liberty Global’s UPC Netherlands also has second SSIDs enabled. Since most of UPC’s cable plant is underground, it needed to find another way to turn on more Wi-Fi hotspots.
While Wi-Fi has cemented itself as the go-to strategy for enabling mobile broadband, there’s bigger and better technology on the horizon. Tom Nagel, Comcast’s senior vice president of business development, would like to add a couple of things to his Wi-Fi playlist.
It was a busy week for Aereo, including comments that emerged from broadcasters at the NAB conference in Las Vegas. Aereo’s business model is a direct threat to broadcasters, but if it emerges victorious in court it could be beneficial to some cable operators. One cable operator executive said that Aereo’s use case was “more of an opportunity than a threat for the MSOs.”
Time Warner Cable CEO Glenn Britt said on a fourth-quarter and year-end earnings conference call that the nation’s second-largest cable operator would continue to take a hard look at channels that don’t add value to its video packages. TWC cut the arts and entertainment channel Ovation from its lineup last month.
Citing the cost of travel and the goal of maximizing members’ time and the organization’s efficiency, the STCE board of directors is currently evaluating a virtual version of the Canadian Summit for this year while looking at the timing, location and format for 2014 and beyond.
According to Needham and Co. analyst Richard Valera, Arris stands to triple its sales and double its EPS while adding $2 billion in debt. All well and good, but how Arris goes about executing its merger strategy with the much larger Motorola Home assets remains a work in progress.
Comcast has started a phased deployment of HD digital transport adapters (HD DTAs) in subscribers’ homes ahead of ultimately having the devices across its entire footprint. HD DTAs allow customers to access HD signals without the frills of VOD, PPV, etc.
There’s no doubt that Comcast’s Reference Design Kit (RDK) initiative has picked up a lot of steam this year, and that should continue with the RDK Developers Community Conference, which is hosted by Time Warner Cable and Comcast. The conference is an important next step for the RDK.
Time Warner Cable CEO Glenn Britt started out the operator’s third-quarter earnings call by thanking his employees for their work before and after Hurricane Sandy, along with a brief update on the storm damages. Britt said Time Warner Cable was still evaluating Hurricane Sandy’s impact.
With the fall TV season underway, Comcast issued a press release touting its TV Everywhere capabilities, which now includes a Web portal just for the fall shows, but what was notable in the release was that so far this year, Comcast said its Xfinity TV customers have already watched and streamed approximately 1.5 billion TV Everywhere shows across on-demand, online and apps.
NBCUniversal delivered more than 100 million video streams during the recent London Olympic Games, and the almost across-the-board coverage of the events further underscored the value of TV Everywhere services.
Time Warner Cable engineers took an innovative approach to a new hub in Summerville, S.C., by grouping services together into pods.
ThinkAnalytics’ recommendation engine serves 70 million subscribers in eight languages.
Whether you view Google as a burgeoning, Borg-like Evil Empire or not, it has been proactive on the safe browsing front.
Time Warner Cable posted a blog and video yesterday about how the cable operator overcomes the frequency noise that is associated with Fleet Week in New York City.
Cox Communications CTO Kevin Hart outlines the company’s key projects and initiatives.
While Cablevision has been in the news for the steady stream of executives that have left the company, its decision to build a Wi-Fi network in 2008 has turned out to be visionary.
The current marketing effort between the two includes a $200 prepaid debit card for customers that choose to add Verizon Wireless’ service and upgrade at least one of their Time Warner Cable services.
EchoStar is abandoning its efforts to serve Tier 2 and Tier 3 cable operators in the United States with its Aria platform, which included its own brand of set-top boxes.
While Comcast has opened the floodgates on its Xfinity Home service, with plans to have it launched in virtually every system by year’s end, it will also start using a second touchscreen from Technicolor.
With two weeks under his belt as Charter's new CEO and president, Tom Rutledge faced the inevitable questions from analysts that sought to compare and contrast his current job with his former position at Cablevision.
Shaw Communications CTO Dennis Steiger provides a few more details on the company’s engineering efforts that are behind its Exo brand.
After posting largely glowing numbers in its fourth-quarter earnings report, Time Warner Cable is not about to rest on its laurels.
SubscriberWise has come up with an interesting way of tracking down people who are viewing cable services after previously being disconnected for non-payment.
While the shockwaves from Comcast, Time Warner Cable and Bright House Networks' decision to sell their wireless spectrum - through their joint venture of SpectrumCo – continue to settle, company execs hit their respective blogs to provide additional insights.
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