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Comcast’s Roberts: ‘Customer service should be our best product’

October 24, 2014 12:54 pm | by Mike Robuck | Blogs | Comments

Comcast has suffered several customer service related black eyes this year, including the overly zealous customer service rep that refused to cancel a former subscriber’s service and the allegation that the nation’s top cable operator got another disgruntled customer fired for complaining about his customer service. Comcast Chairman and CEO Brian Roberts took to the customer service stump during Thursday’s third quarter earnings call.

Hargray buys Kennedy Cablevision

October 24, 2014 12:29 pm | by Mike Robuck | News | Comments

In order to expand its presence in southeast Georgia, South Carolina-based Hargray...

X1 drives solid third quarter for Comcast

October 23, 2014 1:05 pm | by Mike Robuck | News | Comments

Aided by declining video subscriber losses, an increase in data subscribers and continued growth...

WICT Rocky Mountain tees up “Tech It Out” conference

October 22, 2014 3:32 pm | by Mike Robuck | News | Comments

The Women in Cable Telecommunications Rocky Mountain Chapter today announced that its 7th...

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Eastlink launches Wireless TV

October 22, 2014 12:43 pm | by Mike Robuck | News | Comments

Canadian cable operator Eastlink recently launched “Wireless TV” across its footprint, which gives its subscribers the ability to watch TV on up to six sets in a home without cable connections.The service uses Eastlink’s Maestro DVR, which, according to pictures on Eastlink’s website, is made by Arris.

Suddenlink installs call management system from NuTEQ

October 20, 2014 1:44 pm | by Brian Santo | News | Comments

Suddenlink will be using a call routing management system (CRMS) from NuTEQ Solutions to manage its local and long distance traffic. NuTEQ’s CrossTel CRMS provides Suddenlink with least cost routing (LCR), dynamic fraud protection, and real-time management reporting on network traffic.

Apple Pay makes debut with today's iOS 8.1 release

October 20, 2014 12:00 pm | by Andrew Berg, Wireless Week | News | Comments

Apple today launched its new Apple Pay service via the company's latest iteration of iOS 8. Apple Pay will allow iPhone 6 and 6 Plus users to pay for goods and services using their phone's Touch ID fingerprint scanner at select retailers that support the service.

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Applying DevOps Practices to Pay-TV

October 17, 2014 12:25 pm | by By John Maguire, director of strategy and marketing, TV technology, S3 Group | Articles | Comments

Operators around the globe are trying to balance the competing needs to accelerate product development while maintaining service stability by creating tighter synergy between their development and operations teams. Couple this with the industry becoming more differentiated by software innovation, and many are exploring a more agile model of development and continuous product introduction known as “DevOps." 

WOW! Business sets up shop in Maryland

October 16, 2014 12:17 pm | by Mike Robuck | News | Comments

WOW! Business is now offering its voice, data and cloud services to businesses in Annapolis and other communities in Anne Arundel County, Maryland. Starting this month, WOW! Business said it was serving up its commercial services to thousands of businesses in Annapolis, Pasadena, Millersville and other parts of the county closest to its 200-plus mile coaxial and fiber-optic network.

Time Warner Cable deploys CSG’s SmartVideo for billing

October 14, 2014 1:23 pm | by Mike Robuck | News | Comments

In order to help new subscribers understand their first bills, Time Warner Cable has launched CSG’s SmartVideo platform in several of its markets. CSG SmartVideo sends invitations to new customers’ email addresses for videos that explain charges, discounts, and other pertinent information included in the monthly statement.

Shaw opens up hotspots in areas of Calgary where power is down

October 13, 2014 12:48 pm | by Mike Robuck | News | Comments

Shaw Communications is providing free access to non-subscribers on thousands of its Wi-Fi hotspots in downtown Calgary where a power outage occurred over the weekend. According to published reports, a Saturday night fire in an underground electrical vault in the core downtown area of Calgary caused the power outage, which could take four to seven days to fix.

Clarity Telecom wraps up deal with WOW!

October 10, 2014 11:53 am | by Mike Robuck | News | Comments

Clarity Telecom and corporate parent Pamilico Capital announced this week that they had completed their $262 million cash deal to buy broadband systems and assets, which are located in South Dakota, Minnesota and Iowa from WOW! Clarity said it would transition the platform over from WOW! in the coming months and recast the operation as Vast Broadband.

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EU antitrust body OKs Liberty Global's Dutch deal

October 10, 2014 11:43 am | by Associated Press | News | Comments

The European Union's antitrust authority has granted conditional approval to Liberty Global PLC's proposed 10 billion-euro ($13 billion) deal to fully take over Dutch cable operator Ziggo NV. The EU Commission said Friday the acquisition may go ahead provided Liberty sells one pay TV channel and changes its broadcaster contracts to ensure it won't abuse its market position to undermine competition.

AT&T to pay $105M for bogus phone charges

October 8, 2014 5:03 pm | by Associated Press | News | Comments

AT&T wireless customers may want to take a closer look at their old phone bills because they may have money coming back to them. The Federal Trade Commission said Wednesday that AT&T Mobility LLC, a subsidiary of the telecom giant, has agreed to a hefty $105 million settlement after the government accused the company of unlawfully billing customers for hundreds of millions of dollars in bogus charges.

ESPN’s Berman, Comcast's Werner among Cable Center’s 2015 Hall of Fame class

October 8, 2014 12:22 pm | by Mike Robuck | News | Comments

ESPN sportscaster Chris Berman, along with five other inductees, is rumbling, bumbling, stumbling into the Cable Center’s Hall of Fame next year. The six newly elected industry leaders will be inducted during the 18th annual Cable Hall of Fame Celebration, held in conjunction with the National Cable & Telecommunications Association’s newly minted Internet and Television Expo (INTX) next year in Chicago.

Samsung expects lowest profit in over 3 years

October 8, 2014 12:16 pm | by Associated Press | News | Comments

The world's biggest smartphone maker is suffering a financial decline in the face of intense competition from Apple Inc. and upstart Chinese brands. In a preview to earnings due out this month, Samsung Electronics Co. said Tuesday that its quarterly profit is estimated to have fallen to its lowest level in more than three years, dragged down by weak sales of its flagship Galaxy phones.

Cox Business connects Navy sites in San Diego

October 7, 2014 12:59 pm | by Mike Robuck | News | Comments

On the heels of a new five-year contract, Cox Business recently completed the build-out of 40 miles of its broadband network to 165 Navy sites in San Diego County. Cox’s network now reaches into barracks, hotels, fire stations, residential housing, recreation centers, and ships in the harbor in order to offer its triple play services to approximately 50,000 sailors stationed in San Diego.

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Rogers’ GamePlus app puts NHL fans up close and personal

October 7, 2014 12:55 pm | by Mike Robuck | News | Comments

Reaping the fruits of its $5.2 billion deal with the NHL that was signed in November of last year, Rogers Communications is about to drop the puck on its new GamePlus app when the season starts on Wednesday. GamePlus, which is part of Rogers NHL GameCentre Live service, lets mobile and tablet users watch games from several unique point-of-view camera angles as well as the ability to replay key plays. 

Sprint cutting jobs this month to trim costs

October 6, 2014 12:31 pm | by Associated Press | News | Comments

Sprint Corp., the nation's third-biggest cellphone carrier, said it is cutting an unspecified number of jobs this month to reduce costs as it tries to better compete with AT&T and Verizon, and hinted that more layoffs are possible. Sprint said Friday in a regulatory filing that it will book a $160 million charge in its fiscal second quarter to cover this round of layoffs, which will largely be completed this month.

Shaw beefs up TVE sports lineups with new apps

October 3, 2014 2:09 pm | by Mike Robuck | News | Comments

This week Shaw Communications added apps from Sportsnet Now and TSN Go to its roster of TV Everywhere programming. TSN Go is now available on iOS and Android devices to Shaw Cable and Shaw Direct video subscribers. TSN Go gives authenticated subscribers the ability to access TSN's recently expanded suite of feeds to watch live and on-demand sports content for free with their subscription to TSN.

Comcast ups Herrin to focus on customer experience

September 29, 2014 1:13 pm | by Mike Robuck | News | Comments

The cable industry’s dismal customer satisfaction ratings have become a stereotype for the industry, but Comcast is vowing, again, to improve customer service with the promotion of Charlie Herrin to senior vice president, customer experience. On Friday Comcast Cable CEO and president Neil Smit took to company’s blog page to tout Herrin’s new role. 

BlackBerry posts $207 million loss

September 26, 2014 12:22 pm | by Associated Press | News | Comments

BlackBerry posted a loss of $207 million in the second quarter on Friday just days after the embattled company launched a new phone. The Canadian company said it lost two cents per share on an adjusted basis on revenue of $916 million.

DirecTV shareholders approve $48.5B sale to AT&T

September 26, 2014 12:18 pm | by Associated Press | News | Comments

AT&T's proposed $48.5 billion acquisition of DirecTV is moving forward as shareholders of the country's largest satellite TV broadcaster approved the deal. But it still needs regulatory approval. Public-interest groups say the deal would lead to less competition, since AT&T and DirecTV provide pay-TV services to about 25 percent of the country.

SCTE’s Energy 2020 program unveiled at Expo

September 25, 2014 9:31 am | by Mike Robuck | News | Comments

The SCTE got down to the brass tacks of its ambitious, all encompassing Energy 2020 program Wednesday afternoon at Cable-Tec Expo. The new Energy 2020 program was first announced in June, but Wednesday’s workshop provided new details on its goals and key areas of focus.

Bright House Networks’ Babinski Cable-Tec champ

September 25, 2014 9:18 am | by Mike Robuck | News | Comments

Propelled by victories in two events, Bright House Networks’ Greg Babinski took home the top honors at the SCTE International Cable-Tec Games in Denver earlier this week. Babinski, representing SCTE Region 9 and the SCTE Central Florida Chapter, beat out 29 other competitors in the 24th annual Cable-Tec Games.

Liberty Global’s Fries: ‘Thanks Netflix’

September 24, 2014 2:39 pm | by Mike Robuck | News | Comments

When Netflix dropped into Liberty Global’s European footprint, Liberty CEO and president Mike Fries said it prodded his company to innovate and grow. Fries, who spoke with Comcast executive vice president and CTO during a keynote Expo session Wednesday morning, said the cable industry across the globe needed to collaborate and continue to scale in order to compete with hyper-giants such as Google and Netflix.

TWC’s LaJoie offers up cable career advice

September 24, 2014 2:32 pm | by Mike Robuck | News | Comments

After 21 years in the cable industry, Time Warner Cable’s Mike LaJoie has plenty of career advice for anyone in the cable industry. LaJoie, who is retiring at the end of the year, shared his thoughts during the opening general session “Tips from the top—from to cube to corner office” at Expo with long-time friend Yvette Kanouff.

Acheson wins SCTE Member of the Year

September 23, 2014 6:04 pm | by Craig Kuhl | News | Comments

A stunned Bob Acheson of San Bruno Cable TV in Sunnyvale, Calif. humbly accepted SCTE’s prestigious Member of the Year Award during the organization’s annual awards luncheon Tuesday. The sales and marketing exec, who began his cable career more than 20 years ago, has volunteered his time to advance many causes, both in and out of the cable industry during his work with SCTE and San Bruno Cable.

Cable’s cloud forecast: hybrid model

September 23, 2014 5:47 pm | by Mike Robuck | News | Comments

When it comes to cloud environments, cable operators would do well to go with a hybrid model for a variety of reasons, according to a keynote panel Tuesday morning at Expo. Comcast executive vice president and chief technology officer Tony Werner moderated the panel “Cable’s cloud forecast: More apps and infrastructure,” which included a discussion on the role that dev ops and agile developments played in the cloud setting. 

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