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Jones/NCTI to provide call center tools to enTouch

July 25, 2014 12:01 pm | by Mike Robuck | News | Comments

Jones/NCTI announced this morning that it had inked an agreement with Houston-based enTouch to provide enTouch a suite of learning tools for its field and call center frontline employees. The new enterprise platform includes Jones/NCTI’s in-depth course material, mobile learning application and career path development tools, as well as its LogiCall customer service support.

Amazon shares fall on 2Q loss

July 25, 2014 11:54 am | by Associated Press | News | Comments

Shares of Amazon.com Inc. fell Thursday after the e-commerce retailer reported a deeper-than-...

Rogers Communications posts lower Q2 net earnings on flat revenues

July 24, 2014 11:58 am | by The Canadian Press | News | Comments

Rogers Communications Inc. has reported a lower second-quarter net income of $405 million,...

Charter Business offers to pay early termination fees

July 23, 2014 12:40 pm | by Mike Robuck | News | Comments

Charter Business is going after small businesses in its footprint by offering to buy out the...

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Daily news and top headlines for broadband communications engineering and design professionals

Microsoft CEO sees 'bold' plan as 4Q tops Street

July 23, 2014 12:29 pm | by Associated Press | News | Comments

Microsoft Corp. CEO Satya Nadella painted an upbeat vision of the future Tuesday, saying that the next version of Windows will be unified across screens of all sizes and that two money-losing units — Nokia phones and Bing search — would become profitable in 2016. The agenda, announced Tuesday as Microsoft reported fourth-quarter earnings that beat Wall Street expectations, helped boost the company's closing shares. 

Dan Borislow, magicJack inventor, dies at 52

July 23, 2014 12:25 pm | by Associated Press | News | Comments

Dan Borislow, the inventor of magicJack and a pioneer in developing phone calls over the Internet, died Monday, officials at the company he founded said. He was 52. A spokeswoman for MagicJack Vocaltec Ltd., said he died of a heart attack. In a statement, MagicJack CEO Gerald Vento praised Borislow as a visionary.

SCTE Cable-Tec Expo to draw a bead on DevOps, Agile Development

July 22, 2014 1:21 pm | by Mike Robuck | News | Comments

The rate of innovation by cable operators has picked up the pace, and to highlight some of those changes SCTE Cable-Tec Expo will feature back-to-back workshops focused on DevOps and Agile Deployment.The workshops, which will take place on Sept. 24 at the cable confab in Denver, will feature Michael “Doc” Norton, global director, engineering culture for Groupon, and executives from Comcast, Time Warner Cable and Liberty Global.

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Tablets enrich Verizon’s 2Q results

July 22, 2014 1:13 pm | by Andrew Berg, Wireless Week | News | Comments

In the second quarter earnigns report this morning, tablets helped Verizon's bottom line as it added 304,000 postpaid phone net additions and 1.15 million postpaid tablets. On the FiOS side, Verizon posted subscriber gains across its video, data and phone services.

C Spire using Amino boxes for gigabit triple play

July 21, 2014 1:01 pm | News | Comments

C Spire will be using IPTV set-tops from Amino to deliver the triple play to customers of the gigabit network the company is building in parts of Mississippi. The company said it will use Amino's Live Advanced Media Centre and A140 devices to provide broadband, telephone and digital HD television services.

Ericsson 2Q beats street, posts $394M profit

July 18, 2014 12:38 pm | by Andrew Berg, Wireless Week | News | Comments

Ericsson today posted a second quarter profit of $394 million despite curtailing LTE rollouts by major North American carriers. Revenue for the quarter came in at just over $8 billion, which beat analyst expectations. In a press release, the Swedish equipment maker said sales in the quarter were mainly driven by continued capacity projects in North America and growth in the Middle East, China and India. 

Comcast red faced by customer service rep

July 16, 2014 12:47 pm | by Associated Press | News | Comments

Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service. The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. 

Cisco’s Lloyd, Liberty Global Fries to speak at Cable-Tec Expo

July 15, 2014 1:05 pm | by Mike Robuck | News | Comments

Cisco’s Rob Lloyd and Liberty Global’s Mike Fries have been added to the list of featured speakers for the Denver edition of SCTE Cable-Tec Expo Sept. 22-25. Lloyd, president, development and sales for Cisco, will be on center stage on Sept. 23 at Expo while Liberty Global president and CEO Fries will follow on Sept. 24.

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Cox doles out promotions to Woisard, Richter, others

July 14, 2014 12:11 pm | by Mike Robuck | News | Comments

This month Cox Communications promoted Leigh Woisard and George Richter—the company’s top execs for communications and supply chain, respectively—to senior vice president positions. Woisard was promoted to senior vice president of corporate communications and public affairs while Richter was upped to senior vice president of supply chain management.

Comcast Business wraps up Choice hospitality deal

July 9, 2014 3:13 pm | by Mike Robuck | News | Comments

Choice Hotels International has picked Comcast Business as a qualified vendor for its triple play service offerings. Choice Hotels has more than 5,000 franchises located across the nation including brands such as Comfort Inn, Comfort Suites, Quality Inn, Sleep Inn, Clarion, Cambria Hotels & Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge, Rodeway Inn and Ascend Hotels.

10-year sentence for ex-New Orleans Mayor Nagin

July 9, 2014 12:21 pm | by Associated Press | News | Comments

Former New Orleans Mayor and Cox Communications executive Ray Nagin was sentenced Wednesday to 10 years in prison for bribery, money laundering and other corruption that spanned his two terms as mayor — including the chaotic years after Hurricane Katrina hit in 2005. U.S. District Judge Helen Berrigan handed down the sentence Wednesday morning.

Samsung earnings hit by slowing China sales

July 8, 2014 12:20 pm | by Associated Press | News | Comments

Samsung Electronics Co. said operating profit declined to a two-year low in the second quarter, hit by the strong local currency and slowing demand for smartphones in China. The result highlights how dependent the company has become on smartphones for its earnings. Sales growth in high-end Android devices has waned after several years of rapid expansion. 

Regulators accuse T-Mobile of bogus billing

July 2, 2014 12:42 pm | by Associated Press | News | Comments

T-Mobile US knowingly made hundreds of millions of dollars off its customers in potentially bogus charges, federal regulators alleged Tuesday in the first lawsuit of its kind against a wireless provider. The lawsuit by the Federal Trade Commission demands that T-Mobile refund the money to consumers for subscriptions to premium text services such as $10-per-month horoscopes that were never authorized by the account holder. 

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Charter teams with Recruit Military to hire more veterans

June 30, 2014 12:18 pm | by Mike Robuck | News | Comments

Charter Communications has broadened its outreach to the nation’s military veterans through a new partnership with Recruit Military. Recruit Military is a full-service military-to-civilian recruiting firm for all branches and ranks of the armed forces. Its services are provided for free to veterans.

SCTE hires Stoneback as senior director of engineering

June 30, 2014 12:12 pm | by Mike Robuck | News | Comments

The Society of Cable Telecommunications Engineers (SCTE) announced this morning that it had hired cable industry veteran Dean Stoneback as senior director of engineering. Before joining the SCTE, Stoneback served as senior technical marketing manager at Arris, and as senior manager, systems engineering, at Motorola prior to its acquisition by Arris.

LG names Coopmans as new Ziggo CEO

June 27, 2014 12:44 pm | by Mike Robuck | News | Comments

Liberty Global announced this morning that it had made its formal bid on Ziggo and that Baptiest Coopmans will be Ziggo’s new CEO once the deal is done. Liberty also said that Bert Groenewegen would continue as Ziggo’s CFO. Coopmans won’t assume his new position until after the deal closes, which could take place later this year.

Suddenlink’s Sonne new SVP of operation in N.C.

June 27, 2014 12:35 pm | by Mike Robuck | News | Comments

Suddenlink Communications has named Jared Sonne as its senior vice president of operations for its North Carolina region, which is based in Greenville. Sonne will replace Phil Ahlschlager, who is retiring on July 1. Sonne most recently served as vice president of operations for Suddenlink in East Texas and Oklahoma, based in Tyler, Texas.

NSA fears prompt Germany to end Verizon contract

June 26, 2014 11:56 am | by Associated Press | News | Comments

The German government is ending a contract with Verizon over fears the company could be letting U.S. intelligence agencies eavesdrop on sensitive communications, officials said Thursday. The New York-based company has for years provided Internet services to a number of government departments, although not to German security agencies, said Interior Ministry spokesman Tobias Plate.

SCTE announces new, wide-ranging energy program

June 26, 2014 11:22 am | by Mike Robuck | News | Comments

The Society of Cable Telecommunications Engineers (SCTE) announced this morning a new power and energy program that was designed to insure that cable operators remain competitive over the coming years. The new program is called “Energy 2020” and it’s under the auspice of the SCTE Energy Management program. Energy 2020 replaces the SCTE’s SEMI with a much more inclusive energy management program.

Investment opportunity -- Memory Lane

June 25, 2014 9:09 pm | by Stewart Schley, Media & technology writer | Articles | Comments

The fair disclosure law propelled the streaming media marketplace. For the first time, a ready source of funds was available and eager to flow toward a nascent medium that had struggled to find a working monetization model. Corporate America was about to inject serious money into a media delivery platform that badly needed funding.

Another former Cablevision exec joins Charter’s management team

June 25, 2014 12:02 pm | by Mike Robuck | News | Comments

James Nuzzo is the latest former Cablevision executive to join his former Cablevision boss, Tom Rutledge, at Charter Communications. Nuzzo has boarded Charter as executive vice president, business planning and will report to Charter COO John Bickham, who is also another former Cablevision executive.

Analysts expect Shaw's subscriber base continued to erode in latest quarter

June 25, 2014 11:49 am | by The Canadian Press | News | Comments

Shaw Communications is fighting an uphill battle according to analysts, who say its heavy reliance on television puts it at a disadvantage to other telecommunications companies that also offer wireless services. The Calgary-based company is expected to report Thursday an improvement on the three previous quarters, but opinion is split on whether the third quarter will be a blip or signal a return to growth.

Google to show off smart home gadgets, wearables

June 25, 2014 11:43 am | by Associated Press | News | Comments

An Android update, wearable gadgets and so-called smart home devices are just some of the innovations Google is likely to show off at its two-day developer conference, which begins Wednesday in San Francisco. In recent years, the conference has focused on smartphones and tablets, but this year Google's Android operating system is expected to stretch —into cars, homes and smartwatches.

Cox Business will debut indoor small cell offering this year

June 24, 2014 12:27 pm | News | Comments

Cox Business plans on having an indoor small cell service available this year with the initial elements of an outdoor offering in place later this year and into the first half of 2015. With mobile network operators (MNOs) looking to extend the reach and speeds of their 3G and 4G services, small cell deployments could be the next big thing for cable operators, but coming up with a specific game plan has been a work in progress.

Cablevision dials in new HD phone service

June 24, 2014 12:12 pm | by Mike Robuck | News | Comments

Among cable operators’ triple play services, voice offerings are somewhat taken for granted these days as consumers migrate to cell-phone only use, but there are still landline innovation opportunities to be had. A case in point is Cablevision’s new HD phone service, which is available for free to its Optimum Voce subscribers.

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