Charter Communications recently cut the ribbon on its new state-of-the-art customer care center in the St. Louis area. The new facility, which is located in Bridgeton, Mo., is the home base for more than 800 Internet and phone service repair specialists.
The numbers are in: Comcast CEO and chairman Brian Roberts said the company’s X1 platform reduced “voluntary” churn by 20 percent to 30 percent relative to its broader base in the first quarter. Overall, Comcast is dropping 15,000 to 20,000 X1 boxes, which are being provided by Pace and Humax, a day into customers’ homes, which doubled its deployment rate from six months ago.
Birch Communications Inc. is buying technology and communications equipment provider Cbeyond for about $323 million. Cbeyond announced in November that it was considering its strategic options. Its shares surged on word of the deal.
Bright House Networks signed a strategic channel partnership agreement with Converged Network Services group (CNSG), which is a telecommunications and data center consulting firm and master agent based in Charlotte, N.C. As a Bright House Networks Channel Partner, CNSG’s network of sub-agents and partners will now be able to offer the company’s voice, Internet, and advanced managed services.
Zebra Technologies will spend more than $3 billion to buy the enterprise business of Motorola Solutions in a considerable expansion that is both technological and geographical. The acquisition would broaden the bar-code company's logistics capabilities and create or expand its footprint in more than 100 countries.
About 4,500 calls failed to get through during a six-hour Washington state 911 outage last week, CenturyLink said Monday. The telecommunications company said the outage was caused by a technical error in a third-party vendor's call router, which prevented the system from properly processing calls.
The Society of Cable Telecommunications Engineers (SCTE) announced this morning that the chapter in Alaska was the winner of its Chapter of the Year award. Over the course of last year, the Anchorage-based Alaska Chapter distinguished itself by implementing a virtual training program throughout the state and by boosting its attendance by 260 percent, both of which helped it win the award.
Cablevision says CEO James Dolan is giving up his title as president of the company, and it promoted two long-time executives. Cablevision says Brian Sweeney will replace James Dolan as president of the company, and it named Kristin Dolan chief operating officer.
Charter Communications’ “Charter Spectrum” brand has made its debut in North Texas with increased data speeds and more than 200 HD channels. The simultaneous launches in the Forth Worth area and in Greenville, S.C. marked the first time that Charter used the new brand.
Comcast Corp. on Tuesday presented its case to government regulators arguing that its $45 billion takeover of Time Warner Cable Inc. will benefit consumers without limiting competition.nThe company filed hundreds of pages of documents with the Federal Communications Commission after filing a notice Monday with the Justice Department.
This morning Time Warner Cable and Comcast filed their applications and public interest statement with the Federal Communications Commission. Today’s FCC filing isn’t the first salvo in Comcast’s $45 billion bid to take over Time Warner Cable—last week both companies filed a Hart-Scott-Rodino notification with the Department of Justice, but it provides a game plan for answering critics’ concerns over the deal.
Nokia has received regulatory approval from Chinese authorities to sell its mobile phone unit to Microsoft Corp., removing one of the last major hurdles to the 5.4 billion-euro ($7.3 billion) deal. The Finnish company says it expects the transaction to close by the end of the month, having acquired the necessary approvals from regulatory bodies including in the U.S., the European Union and other jurisdictions.
Declining smartphone prices hit profit at Samsung Electronics Co. for a second straight quarter. The consumer technology heavyweight said Tuesday that it expects operating income of about 8.4 trillion won ($8 billion) for the January-March quarter, down 4 percent from a year earlier.
Cincinnati Bell today announced it is winding down its wireless network operations and selling its spectrum licenses and other assets to Verizon Wireless in a deal valued at $210 million. The regional operator, headquartered in Cincinnati, will lease back its spectrum from Verizon for a period of time while it shuts down its network operations and assists its customers in moving to Verizon or another wireless provider.
The CEO of the cloud-based communications company Vonage will retire by the end of the year. Marc Lefar, 50, has been with Vonage for six years. The company board has initiated a search for its new chief executive, and Lefar will assist.
NetGear has introduced a DOCSIS 3.0 voice and data gateway for the service provider market that features DOCSIS transmission rates up to 1 GHz, and aggregate Wi-Fi throughput of 1.9 GHz. The product incorporates a 24 x 8 DOCSIS 3.0 modem, and has IPv6 support.
Liberty Global’s Bill Warga will add an international flavor to the Society of Cable Telecommunications Engineers’ board of directors when he joins in September. Warga, vice president, technology and a member of the chief architecture group for Liberty Global, will replace Time Warner Cable’s Mike LaJoie.
Bright House Networks has re-branded its business services division as Bright House Networks Enterprise Solutions. The former name was Bright House Networks Business Solutions, but Bright House said in a press release that the premise for the new name was “we’re wired differently.”
Midcontinent Communications is now able to move forward with its plan of offering services in Fargo, N.D. now that a franchise agreement with the city commission has been reached. Earlier this week, the city commission voted in favor of the 15-year franchise agreement, which allowed Midcontinent to start on its $55 million expansion into Fargo
The herky-jerkiness of my Netflix video stream is nothing compared with my jittery nerves. I've been fretting since news broke last month that Comcast, the nation's reigning cable colossus, plans to swallow titanic runner-up Time Warner Cable.
Liberty Global is using technology from Axiros to remotely provision and manage its customer premise equipment (CPE) across its new B2B VoIP service. The MSO has signed a 3-year contract to rely exclusively on Axiros’ TR-069 device management system.
After focusing for years on becoming wireless services, Europe's telecom companies are having a renewed love affair with cables. In what some industry observers are calling a "Back-to-the-Future" moment, the need for faster and wider pipes to deliver video and other data-intense applications is driving a raft of tie-ups between mobile and cable operators that is only expected to accelerate.
In an effort to provide its subscribers with a better customer experience, Time Warner Cable has deployed Arris’ WorkAssure Field Management platform to help schedule one-hour service appointments by its technicians. By using WorkAssure, Time Warner Cable can schedule and manage its service appointments with real-time updates.
Pittsburg-based Patterson Manufacturing, which is a 150-year-old business that was founded on the banks of the Monongahela River, has picked Internet and cloud-based voice services from Comcast Business. Patterson is using the Comcast Business services to support its engineering, manufacturing, sales and customer service operations.
Suddenlink Communications expects to make approximately $232 million in capital investments this year in Arkansas, Louisiana, North Carolina and Texas. The biggest investment out of the four states is the $140 million that is slated for Suddenlink’s east Texas operation.