Comcast has hired former Cisco executive Ken Klaer to the position of senior vice president, premises technology where he will lead the cable operator’s customer premise equipment team. Klaer’s hiring filled the gap from Steve Reynolds’ departure from the same role last year to become CTO of what later became Imagine Communications.
Bright House Networks recently launched a centralized Web page that was designed to better serve its subscribers with disabilities. The “accessibility” Web page provides information on the cable operator’s products and services for disabled customers and their families including hearing/speech, mobility, vision, and assistive offerings.
This morning privately-held Mediacom Communications released unaudited financial results for the first quarter, which included increased revenues amid a continued decline in video subscribers. The nation’s eighth-largest cable operator, which reports its subscriber and revenue numbers under two subsidiaries, lost a total of 8,000 video subscribers in the quarter that ended March 31.
Comcast is expected to employ about 200 people at a new customer service center by the end of the year in Hudson, New Hampshire. The center, located at the former home of Presstek, a printing equipment company, can employ up to 600 agents.
Many of today's smartphones share similar features, from responsive touchscreens that let users unlock the phone with a flick of a finger, to pop-up animations that offer a shortcut to dialing a number or storing it in a digital address book. Those similarities are at the center of an array of patent disputes as Apple and Samsung Electronics sue each other in courts and trade offices around the world.
Another one bites the dust. Telephone and Data Systems (TDS) is buying cable operator BendBroadband for $261 million. BendBroadband will strengthen TDS’ hand in the cable operator sector. Last year TDS Telecom bought Baja Broadband.
Bright House Networks is the latest announced customer for home automation and home security vendor iControl. The nation’s sixth-largest cable operator is using the iControl Converge software platform for its home security and control service that was first offered two years ago in Florida.
During Thursday’s business services session at The Cable Show moderator Gemma Toner addressed the elephant in the room right off the bat. Toner asked the Time Warner Cable and Comcast panelists about the impact of Comcast’s $45 billion deal to buy Time Warner Cable.
What a difference a few million customers thrown your way makes. Jon Fortt of CNBC opened the "Great Expectations: A Macro View of Consumers, Content and Communications" panel with a lunging question for Charter Communications CED Tom Rutledge. Charter had said Comcast’s purchase of Time Warner Cable was bad for consumers, he noted: “What changed your mind?”
Bright House Networks has signed a strategic channel partnership agreement with technology services distributor Intelisys. As part of the agreement, Intelisys’ network of more than 1,200 downstream partners, consisting of sub agents, solution providers and cloud-focused partners, will be able to offer Bright House Networks’ voice, Internet, and advanced managed services.
The Comcast, Charter Communications and Time Warner Cable triangle has come full circle with today’s news that Comcast and Charter have reached an agreement that included selling off 1.4 million Time Warner Cable subscribers to Charter, swapping 1.6 million subscribers between Comcast and Charter and spinning off 2.5 subs to form a new company.
Fleetmatics, Group and Great Lakes Data Systems (GLDS) have teamed-up to provide workforce management integration capabilities for independent cable operators. Fleetmatics has paired its mobile workforce platform for fleet management with GLDS’ subscriber management and provisioning solutions.
The high-stakes battle between the world's largest smartphone makers is scheduled to wrap up this week after a monthlong trial that has pulled the curtain back on just how very cutthroat the competition is between Apple and Samsung. Closing arguments in the patent-infringement case are scheduled to begin Monday, with the two tech giants accusing each other, once again, of ripping off designs and features.
After taking a hard look at its core IT and operational systems—including billing, CRM, and mobile workforce management—Cable One selected TOA Technologies for its new platform. Cable One is using TOA Technologies’ cloud-based ETAdirect offering to transform its field operations and improve the customer experience.
The Mexican operator has deployed an integrated headend solution based on Harmonic's encoders, stream processor, and service management system. Megacable has set up two super headends that feed 20 regional headends that serve more than 110 cities throughout Mexico.
NewWave Communications has inked a long-term extension with OSS/BSS vendor NetCracker Technology. The five-year agreement renewed NewWave and NetCracker’s ongoing partnership for advanced, converged revenue management and customer experience capabilities.
While Verizon's first-quarter earnings remained steady, Big Red's wireless division may finally be feeling the effects of an increasingly competitive market. Verizon Wireless added a lackluster 539,000 postpaid connections, a 20 percent drop when compared to the same quarter last year.
Charter Communications recently cut the ribbon on its new state-of-the-art customer care center in the St. Louis area. The new facility, which is located in Bridgeton, Mo., is the home base for more than 800 Internet and phone service repair specialists.
The numbers are in: Comcast CEO and chairman Brian Roberts said the company’s X1 platform reduced “voluntary” churn by 20 percent to 30 percent relative to its broader base in the first quarter. Overall, Comcast is dropping 15,000 to 20,000 X1 boxes, which are being provided by Pace and Humax, a day into customers’ homes, which doubled its deployment rate from six months ago.
Birch Communications Inc. is buying technology and communications equipment provider Cbeyond for about $323 million. Cbeyond announced in November that it was considering its strategic options. Its shares surged on word of the deal.
Bright House Networks signed a strategic channel partnership agreement with Converged Network Services group (CNSG), which is a telecommunications and data center consulting firm and master agent based in Charlotte, N.C. As a Bright House Networks Channel Partner, CNSG’s network of sub-agents and partners will now be able to offer the company’s voice, Internet, and advanced managed services.
Zebra Technologies will spend more than $3 billion to buy the enterprise business of Motorola Solutions in a considerable expansion that is both technological and geographical. The acquisition would broaden the bar-code company's logistics capabilities and create or expand its footprint in more than 100 countries.
About 4,500 calls failed to get through during a six-hour Washington state 911 outage last week, CenturyLink said Monday. The telecommunications company said the outage was caused by a technical error in a third-party vendor's call router, which prevented the system from properly processing calls.
The Society of Cable Telecommunications Engineers (SCTE) announced this morning that the chapter in Alaska was the winner of its Chapter of the Year award. Over the course of last year, the Anchorage-based Alaska Chapter distinguished itself by implementing a virtual training program throughout the state and by boosting its attendance by 260 percent, both of which helped it win the award.
Cablevision says CEO James Dolan is giving up his title as president of the company, and it promoted two long-time executives. Cablevision says Brian Sweeney will replace James Dolan as president of the company, and it named Kristin Dolan chief operating officer.