Comcast continues to polish its customer service apple by allowing subscribers to drop off their equipment directly at UPS stores where the gear will be processed, packed and shipped back to Comcast free of charge. In addition to the more than 500 Xfinity stores, the equipment can now be dropped off at 4,400 UPS stores across the nation. The equipment can be handed into the UPS stores as is, without wrapping or packaging.
Sony's losses ballooned to 136 billion yen ($1.2 billion) last quarter as the Japanese...
While Time Warner Cable waits in the wings to be acquired by Comcast, the nation’s second-...
People who subscribe to Time Warner Cable (TWC) VoIP can now use their phone service anywhere in the world they have access to a Wi-Fi signal. TWC has launched an app, called Phone 2 Go, that lets its Home Phone customers take their service on-the-go at no additional cost.
The SCTE Rocky Mountain Chapter is hosting an executive roundtable next week that will tackle various top-of-mind topics including current events, network capacity, competition and customer experence. The “Executive Roundtable: 2015 and Beyond" event is slated for 6 p.m. to 7 p.m. on Nov. 4 at The Cable Center in Denver.
CenturyLink announced this morning that former Liberty Global executive Aamir Hussain has joined the company as its new chief technology officer. Hussain, who reports to CenturyLink CEO and president Glen Post, previously worked in the Netherlands as Liberty Global's managing director and chief technology officer for Europe.
Comcast has suffered several customer service related black eyes this year, including the overly zealous customer service rep that refused to cancel a former subscriber’s service and the allegation that the nation’s top cable operator got another disgruntled customer fired for complaining about his customer service. Comcast Chairman and CEO Brian Roberts took to the customer service stump during Thursday’s third quarter earnings call.
In order to expand its presence in southeast Georgia, South Carolina-based Hargray Communications announced it has picked up Reidsville, Ga.-based Kennedy Cablevision. In addition to adding Kennedy Cablevision’s residential and commercial customers into the fold, Hargray said the deal would allow it to upgrade its existing network technology and infrastructure as well build out additional infrastructure.
Aided by declining video subscriber losses, an increase in data subscribers and continued growth in the business services sector, Comcast posted solid results in its third quarter earnings report this morning. While Comcast lost 81,000 video subscribers in the recent third quarter, it was still the best third quarter for video in the past seven years.
The Women in Cable Telecommunications Rocky Mountain Chapter today announced that its 7th Annual Rocky Mountain Tech It Out Conference is slated for Nov. 13 at Infinity Park Event Center in the Denver suburb of Glendale. WICT’s Tech It Out Conference was designed to bring together thought-leaders in technology and create strong women leaders, both inside and outside of the cable industry.
Canadian cable operator Eastlink recently launched “Wireless TV” across its footprint, which gives its subscribers the ability to watch TV on up to six sets in a home without cable connections.The service uses Eastlink’s Maestro DVR, which, according to pictures on Eastlink’s website, is made by Arris.
Suddenlink will be using a call routing management system (CRMS) from NuTEQ Solutions to manage its local and long distance traffic. NuTEQ’s CrossTel CRMS provides Suddenlink with least cost routing (LCR), dynamic fraud protection, and real-time management reporting on network traffic.
Apple today launched its new Apple Pay service via the company's latest iteration of iOS 8. Apple Pay will allow iPhone 6 and 6 Plus users to pay for goods and services using their phone's Touch ID fingerprint scanner at select retailers that support the service.
Operators around the globe are trying to balance the competing needs to accelerate product development while maintaining service stability by creating tighter synergy between their development and operations teams. Couple this with the industry becoming more differentiated by software innovation, and many are exploring a more agile model of development and continuous product introduction known as “DevOps."
WOW! Business is now offering its voice, data and cloud services to businesses in Annapolis and other communities in Anne Arundel County, Maryland. Starting this month, WOW! Business said it was serving up its commercial services to thousands of businesses in Annapolis, Pasadena, Millersville and other parts of the county closest to its 200-plus mile coaxial and fiber-optic network.
In order to help new subscribers understand their first bills, Time Warner Cable has launched CSG’s SmartVideo platform in several of its markets. CSG SmartVideo sends invitations to new customers’ email addresses for videos that explain charges, discounts, and other pertinent information included in the monthly statement.
Shaw Communications is providing free access to non-subscribers on thousands of its Wi-Fi hotspots in downtown Calgary where a power outage occurred over the weekend. According to published reports, a Saturday night fire in an underground electrical vault in the core downtown area of Calgary caused the power outage, which could take four to seven days to fix.
Clarity Telecom and corporate parent Pamilico Capital announced this week that they had completed their $262 million cash deal to buy broadband systems and assets, which are located in South Dakota, Minnesota and Iowa from WOW! Clarity said it would transition the platform over from WOW! in the coming months and recast the operation as Vast Broadband.
The European Union's antitrust authority has granted conditional approval to Liberty Global PLC's proposed 10 billion-euro ($13 billion) deal to fully take over Dutch cable operator Ziggo NV. The EU Commission said Friday the acquisition may go ahead provided Liberty sells one pay TV channel and changes its broadcaster contracts to ensure it won't abuse its market position to undermine competition.
AT&T wireless customers may want to take a closer look at their old phone bills because they may have money coming back to them. The Federal Trade Commission said Wednesday that AT&T Mobility LLC, a subsidiary of the telecom giant, has agreed to a hefty $105 million settlement after the government accused the company of unlawfully billing customers for hundreds of millions of dollars in bogus charges.
ESPN sportscaster Chris Berman, along with five other inductees, is rumbling, bumbling, stumbling into the Cable Center’s Hall of Fame next year. The six newly elected industry leaders will be inducted during the 18th annual Cable Hall of Fame Celebration, held in conjunction with the National Cable & Telecommunications Association’s newly minted Internet and Television Expo (INTX) next year in Chicago.
The world's biggest smartphone maker is suffering a financial decline in the face of intense competition from Apple Inc. and upstart Chinese brands. In a preview to earnings due out this month, Samsung Electronics Co. said Tuesday that its quarterly profit is estimated to have fallen to its lowest level in more than three years, dragged down by weak sales of its flagship Galaxy phones.
On the heels of a new five-year contract, Cox Business recently completed the build-out of 40 miles of its broadband network to 165 Navy sites in San Diego County. Cox’s network now reaches into barracks, hotels, fire stations, residential housing, recreation centers, and ships in the harbor in order to offer its triple play services to approximately 50,000 sailors stationed in San Diego.
Reaping the fruits of its $5.2 billion deal with the NHL that was signed in November of last year, Rogers Communications is about to drop the puck on its new GamePlus app when the season starts on Wednesday. GamePlus, which is part of Rogers NHL GameCentre Live service, lets mobile and tablet users watch games from several unique point-of-view camera angles as well as the ability to replay key plays.
Sprint Corp., the nation's third-biggest cellphone carrier, said it is cutting an unspecified number of jobs this month to reduce costs as it tries to better compete with AT&T and Verizon, and hinted that more layoffs are possible. Sprint said Friday in a regulatory filing that it will book a $160 million charge in its fiscal second quarter to cover this round of layoffs, which will largely be completed this month.
This week Shaw Communications added apps from Sportsnet Now and TSN Go to its roster of TV Everywhere programming. TSN Go is now available on iOS and Android devices to Shaw Cable and Shaw Direct video subscribers. TSN Go gives authenticated subscribers the ability to access TSN's recently expanded suite of feeds to watch live and on-demand sports content for free with their subscription to TSN.
The cable industry’s dismal customer satisfaction ratings have become a stereotype for the industry, but Comcast is vowing, again, to improve customer service with the promotion of Charlie Herrin to senior vice president, customer experience. On Friday Comcast Cable CEO and president Neil Smit took to company’s blog page to tout Herrin’s new role.
BlackBerry posted a loss of $207 million in the second quarter on Friday just days after the embattled company launched a new phone. The Canadian company said it lost two cents per share on an adjusted basis on revenue of $916 million.
- Page 1