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The Lead

Police probing CenturyLink outage in Arizona

February 26, 2015 12:59 pm | by Associated Press | News | Comments

Phoenix police are investigating an act of vandalism that left people across northern Arizona without the use of the Internet, cellphones and landlines for several hours. CenturyLink spokesman Alex Juarez said the problem was first reported around noon Wednesday. Internet and phone service started to come back to some residents and businesses in Flagstaff by 6:30 p.m.

Google teams up with 3 wireless carriers to battle Apple Pay

February 24, 2015 12:41 pm | by Michael Liedtke, AP Technology Writer | News | Comments

Aiming to undercut Apple's latest hit service, Google is teaming up with three major U.S....

Comcast mulls ways to monetize Wi-Fi

February 24, 2015 12:26 pm | by Mike Robuck, @CEDmagazine | News | Comments

Comcast executives Neil Smit and CEO Brian Roberts said on this morning’s fourth-quarter and...

Interop using Taqua's tech to enable VoWiFi

February 23, 2015 12:52 pm | News | Comments

Interop Technologies is adopting Taqua’s Virtual Mobile Core and Mobile Client, which will allow...

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FairPoint back to work this week in northern New England

February 23, 2015 12:50 pm | by Associated Press | News | Comments

FairPoint Communications workers have a new contract, and they're ready to return to work this week. More than 1,700 workers in Maine, New Hampshire and Vermont report for duty Wednesday for the first time since going on strike four months ago. Officials announced Sunday that they'd ratified a new contract.

Frontier Communications posts 4Q profit

February 20, 2015 12:30 pm | by Associated Press | News | Comments

Frontier Communications Corp. (FTR) on Thursday reported fourth-quarter net income of $13.9 million. On a per-share basis, the Stamford, Connecticut-based company said it had net income of 1 cent. Earnings, adjusted for one-time gains and costs, were 4 cents per share.

CED’s Persons of the Year: Time Warner Cable’s Mike and Mike take a curtain call

February 18, 2015 4:11 pm | by Mike Robuck, @CEDmagazine | Articles | Comments

As of the end of last year, both Mike Hayashi and Mike LaJoie officially retired from Time Warner Cable, but over the course of 25 years or so, the two Mikes were cable’s own version of a dynamic duo. (Just don’t ask them which one was Batman and which was Robin.) For their long, distinguished careers at Time Warner Cable, Hayashi and LaJoie were named CED’s Persons of the Year.

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SCTE names Howard SCTE Fellow; search on for new CTO

February 17, 2015 5:11 pm | by Mike Robuck, @CEDmagazine | News | Comments

The Society of Cable Telecommunications Engineers (SCTE) announced Tuesday afternoon that Daniel Howard was named to the newly created staff position of SCTE Fellow. Howard joined SCTE five years ago as the organization’s first chief technology officer.

Shaw to shuffle call center operations

February 13, 2015 1:03 pm | by Mike Robuck, @CEDmagazine | News | Comments

Shaw Communications announced this week that it was closing its call centers in Calgary and Edmonton while also closing part of its operations in Kelowna. All told, 1,600 employees in those call centers will have to either re-locate, accept severance packages or take on new jobs at their current locations.

RCN Business bows managed LAN service

February 10, 2015 12:18 pm | by Mike Robuck, @CEDmagazine | News | Comments

RCN Business is removing some of the complexities associated with enterprise-level customers managing their WAN and LAN assets by offering a new managed LAN service. The service is packaged as a switch management solution for RCN Business’ hosted voice and Ethernet products. 

Calix helps deliver Alabama’s first gigabit service

February 9, 2015 12:15 pm | by Mike Robuck, @CEDmagazine | News | Comments

Calix has lit up the state of Alabama’s first 1-gigabit service through a deal with Farmers Telecommunications Cooperative (FTC.) After launching last week, FTC, which is Alabama's largest member-owned telephone cooperative, is providing symmetrical 1-gig speeds to customers in DeKalb and Jackson counties.

Texas two-step: TWC Maxx rolls into Dallas area

February 6, 2015 12:15 pm | by Mike Robuck, @CEDmagazine | News | Comments

Time Warner Cable has started notifying its subscribers in Dallas and surrounding areas that its TWC Maxx project, which includes the conversion to all-digital, will soon be underway. By early summer of this year, those Dallas area subscribers will be able to tap into speeds of up to 300 Mbps down with the reclaimed bandwidth from the analog-to-digital conversion.

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Sprint to set up shop as RadioShack files for bankruptcy

February 6, 2015 12:00 pm | by Associated Press | News | Comments

Sprint's latest plan for luring new subscribers is to occupy the remains of RadioShack.The long-struggling consumer electronics chain filed for bankruptcy protection Thursday. Part of its plan is for Sprint, the No. 3 U.S. wireless carrier, to open mini-shops in as many as 1,750 of RadioShack's remaining stores.

Cablevision starts Freewheeling today

February 5, 2015 1:41 pm | by Brian Santo, @CEDmagazine | News | Comments

Cablevision turned on its Wi-Fi-exclusive phone service providing unlimited data, talk and text. Monthly fees will be much lower: $9.95 a month for Optimum customers and $29.95 a month for everyone else. The company is currently supporting Motorola’s Moto G.

Video, data, advertising fuel Charter’s fourth quarter results

February 5, 2015 12:35 pm | by Mike Robuck, @CEDmagazine | News | Comments

Charter Communications’ fourth quarter results were driven by robust video and advertising revenues, and a continued increase in data subscribers. Charter’s residential video subscribers grew by 3,000, as opposed to a loss of 2,000 a year ago, while it added 104,000 high-speed Internet customers in the quarter.

Samsung launches Tizen-powered TVs in home market

February 5, 2015 12:17 pm | by Associated Press | News | Comments

South Korean electronics giant Samsung Electronics Co. has started domestic sales of high-end televisions powered by its Tizen operating system and plans to add washing machines, fridges and other appliances to the range of products that use the software. Samsung said sales of Tizen-powered ultra-HD TVs began Thursday in South Korea. 

Report: Service provider router market to top $11.5 billon in 2019

February 4, 2015 12:57 pm | by Mike Robuck, @CEDmagazine | News | Comments

According to a recently published report by Dell’Oro Group, the global service provider market is projected to top $11.5 billion in four years. The service provider market includes core and edge routers while the report also examined the enterprise router market.

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Comcast, Charter bottom dwellers of Harris reputation poll

February 4, 2015 12:53 pm | by Mike Robuck, @CEDmagazine | Blogs | Comments

In the 16th annual Harris Poll Reputation Quotient study that was released today, Charter Communications and Comcast ranked 92nd and 93rd, respectively out of the 100 companies on the list. Given Comcast’s slate of customer service debacles, including the news last week that a customer’s name was changed to “A**hole Brown” on his bill, it’s no surprise to see it near the bottom.

Time Warner Cable boots up Denver data center

February 3, 2015 1:11 pm | by Mike Robuck, @CEDmagazine | News | Comments

Time Warner Cable flipped the “on” switch to its $85 million National Data Center West facility near Denver over the weekend. Time Warner Cable first broke ground on expanding the national data center, which is located in the Denver suburb of Centennial, in June, 2013. 

Mushroom Networks debuts VoIP Armor

February 2, 2015 12:34 pm | by Mike Robuck, @CEDmagazine | News | Comments

San Diego-based Mushroom Networks recently released “VoIP Armor,” which was designed to improve the voice quality and reliability of VoIP calls by creating a bonded IP tunnel. VoIP Armor is built into Mushroom Networks’ flagship Truffle Broadband Bonding offerings, which aggregate and orchestrate multiple Internet access lines.

Time Warner Cable improves subscriber metrics in 4Q

January 29, 2015 12:40 pm | by Mike Robuck, @CEDmagazine | News | Comments

Time Warner Cable had some positive news to report in what may be its last earnings report before being consumed by Comcast later this year. In the fourth quarter, the nation’s second-largest cable operator reported its best quarterly subscriber numbers in seven years, which included the loss of just 38,000 basic video subscribers, which was less than analysts had projected.

WOW! Business adds fiber in Chicago to serve 38 downtown buildings

January 29, 2015 12:35 pm | by Mike Robuck, @CEDmagazine | News | Comments

WOW! Business has purchased fiber conduit in Chicago to better serve 38 downtown buildings. The fiber conduit runs along Wacker Drive in the downtown Chicago central business district and will enable WOW! to offer its triple play and cloud computing services in the area.

TWC gears up for epic blizzard

January 26, 2015 4:38 pm | by Mike Robuck, @CEDmagazine | News | Comments

With up to 3 feet of snow forecast Monday night into Tuesday, Time Warner Cable has geared up for the blizzard of historic proportions. Time Warner Cable has been down this road before in its New York City footprint after 9/11 in 2001 and Super Storm Sandy three years ago, so the nation’s second largest cable operator started mobilizing its techs. 

Cablevision to offer Wi-Fi only phone service

January 26, 2015 12:25 pm | by Mike Robuck, @CEDmagazine | News | Comments

Starting next month, Cablevision will be the first cable operator to offer a Wi-Fi based phone service to both subscribers and non-subscribers. The service, which is called “Freewheel,” will provide users with unlimited data, talk and text over Cablevision’s 1.1 million New York metropolitan area Wi-Fi hotspots or anywhere else in the world where Wi-Fi is available.

Charter ups DiGeronimo to EVP, product and strategy

January 26, 2015 12:18 pm | by Mike Robuck, @CEDmagazine | News | Comments

Charter Communications announced today that Rich DiGeronimo has been promoted to executive vice president, product and strategy where he will continue to report to COO John Bickham. DiGeronimo previously served as senior vice president, product and strategy since 2011.

Old phone unveiled 100 years after first coast-to-coast call

January 23, 2015 12:41 pm | by Associated Press | News | Comments

In true San Francisco irony, smartphones were used Thursday to snap pictures of a historic phone that was used to make the first coast-to-coast phone call 100 years ago. On Jan. 25, 1915, to celebrate the completion of the Panama Canal and to show that San Francisco had recovered from the 1906 earthquake and fire, American Telephone and Telegraph Co. conducted a call between the city and New York.

Cox promotes Roberts to SVP of field services

January 22, 2015 1:10 pm | by Mike Robuck, @CEDmagazine | News | Comments

Cox Communications had promoted Janice Roberts to senior vice president of field services. With the promotion, Roberts now manages all residential and Cox Business field operations across Cox’s footprint, including regional call centers and operations support at the company’s Atlanta headquarters.

Liberty Global names Strong chief transformation officer

January 21, 2015 12:51 pm | by Mike Robuck, @CEDmagazine | News | Comments

Virgin Media chief operating officer Dana Strong will move into a new role at the end of this month as senior vice president, chief transformation officer at corporate parent Liberty Global. In her new position, Strong will report directly to Liberty Global CEO Mike Fries and she’ll also join Liberty’s executive management committee.

Bright House Networks, NetCracker complete 1st phase of BSS upgrade

January 20, 2015 12:41 pm | by Mike Robuck, @CEDmagazine | News | Comments

Bright House Networks and NetCracker have checked off the first phase of a large-scale BSS and customer experience upgrade off of their to-do list. The project includes consolidating and replacing Bright House Networks’ billing system as well as new CRM and e-commerce implementations.

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