Bright House Networks recently announced that it has promoted Danielle Wade to vice president and general manager of its Bakersfield service area. In her new job, Wade is responsible for managing all aspects of Bakersfield’s cable operations, as well as ongoing local execution of new products and services.
Cox Communications will close the doors on some of the smaller call centers across its footprint in order to centralize operations into seven large call centers. Streamlining its call center operations could lead to a 3 percent cut, or roughly 436 employees, in Cox’s overall work force, but some of those laid off employees could migrate to the larger call centers.
A variety of mobile wallet systems store credit or debit card information on phones in encrypted form, offering more security than standard plastic cards with magnetic stripes. To make a purchase, simply tap the phone on a card reader or wave a bar code over a scanner. Yet most people still prefer plastic.
The Society of Cable Telecommunications Engineers (SCTE) is seeking papers and presentations for technical sessions at this fall’s SCTE Cable-Tec Expo Sept. 22-25 in Denver. SCTE said that its SCTE Cable-Tec Expo 2014 Program Committee was targeting papers that addressed technologies, best practices, solutions, workforce training, and case studies.
According to a recent report, 2013 was a banner year for the Ethernet switch market. The Layer 2-3 Ethernet Switch market exceeded $22 billion last year, with most segments achieving record revenues during the year, according to the report by Dell’Oro Group.
Arris reported its fourth-quarter earnings last night and announced that its set-top box shipments increased by a whopping 43 percent when compared to the previous quarter. That growth was spurred by increased shipments of its hybrid XG1 HD DVR for Comcast’s X1 platform, shipments to Latin America and increased shipments of its QIP box to Verizon.
While Verizon had the highest customer satisfaction results for its customer service calls, Comcast received the worst marks out of the nine companies that were surveyed. Out of the nine categories in the customer service survey, Comcast scored the lowest in eight, according to a survey by Vocal Laboratories (Vocalabs).
Everyone, it seems, has an opinion on Comcast’s $45 billion takeover attempt of Time Warner Cable. While it’s going to take some time to let the proverbial dust settle, and for the various regulatory bodies to make their decisions, here are a few more points to consider.
There's nothing like a bidding war to turn the stock of a lackluster company into a star. Shareholders of Time Warner Cable, which has been losing video customers, are big winners after rival Comcast agreed to buy the company for a nice premium. Whether Comcast owners will see any benefit is less certain.
Comcast and Time Warner Cable regularly rank at the bottom of the pay TV industry when it comes to customer satisfaction. So it didn't take long for customers to vent frustrations online over high prices, spotty service and fears of a monopoly after Comcast announced its $45 billion purchase of Time Warner Cable.
Technologies are being introduced and are evolving at break-neck speeds. Everybody has their fingers in everyone else’s pies. Competitors pop up, fall by the wayside, morph into allies. We not only figured out what the most important trends, technologies, companies, and people are today, but also ranked them in order of importance. Voila: the 2014 edition of the Broadband 50. Enjoy.
Comcast, the nation’s largest cable operator and ISP, has proposed a $45.2 billion takeover of Time Warner Cable, which is the nation’s second-largest cable operator, in a deal that will have major ramifications on the cable and broadband industries. While the deal still needs to pass regulatory muster, Comcast will acquire all of Time Warner Cable’s 284.9 million shares.
A coalition of leading U.S. technology firms joined an international protest Tuesday against the U.S. government's spying programs, urging more limits on collections of Americans' electronic data and greater oversight and transparency about the secret operations. Executives from Google, Microsoft, Yahoo, Facebook, and AOL published a joint statement and sent a letter Tuesday to President Barack Obama and members of Congress.
As expected, Charter Communications fired off another salvo this morning as it prepares for its proxy fight for Time Warner Cable by announcing a full slate of 13 nominees to Time Warner Cable’s board of directors. Included on the list of nominees were former Adelphia and Charter CTO Marwan Fawaz, and former Time Warner Cable engineering whiz Jim Chiddix.
Steve Cochran will take over the tiller at WOW when he succeeds current CEO Colleen Abdoulah on April 1. Abdoulah, who has led WOW since 2002, will continue in her role as chair of the company’s board of directors. Cochran is currently president of WOW. Marketing officer Cathy Kuo will take over Cochran’s operational responsibilities in her new position as chief operating officer.
Pushed along by investments in routers for mobile backhaul networks, the service provider edge router market is expected to approach $9 billion worldwide by 2018. The North American market drove the worldwide demand for mobile backhaul networks from 2009 through last year, but with LTE deployments largely completed service providers have started to taper their investments in this region, according to a report by Dell’Oro Group.
The vendor is shopping a way for cable operators to get into the mobile phone business far cheaper, quicker, and easier than any scheme that MSOs have come up with to date. The basic idea is to flip the dual-mode phone model on its head. MSOs would own, operate, and manage the service.
In a measure that illustrates precisely some of the issues the FCC is currently wrestling with, The Kentucky Senate on Thursday passed a bill aimed at spreading wireless and high-speed broadband service by allowing telecommunications companies to cut back on landline investments.
The FCC is encouraging experiments in moving from POTS to VoIP. As a practical matter, the FCC is talking to phone companies, but the results might have some ramifications for cable operators that got into the voice market with VoIP, as well as those cable operators who also operate POTS networks.
Time Warner Cable Business Class (TWCBC) announced this morning that it was the first North American service provider to receive all six retail Carrier Ethernet (CE) 2.0 certifications granted by the Metro Ethernet Forum (MEF). The MEF CE 2.0 certifications were received for E-Line (EPL/EVPL), E-LAN (EP-LAN/EVP-LAN) and E-Tree (EP-Tree/EVP-Tree) service configurations.
RCN Business announced that WBL Services has selected it to provide connectivity for the media center’s communications and data transport in the New York tri-state area for Sunday’s Super Bowl. As part of the agreement, RCN Business is providing big data circuits to WBL Services to enable HDTV live video and advanced voice communications.
In his first earnings call as CEO of Time Warner Cable, Rob Marcus outlined the company’s operating plan going forward and further rebutted Charter Communications’ attempt to takeover the nation’s second-largest cable operator. Time Warner Cable executives went to great lengths to refute Charter Communications’ position that the company was poorly managed and likely to see a further erosion of its subscriber base.
In its first quarterly gain of basic video subscribers in six and half years, Comcast announced this morning that it had added 43,000 video subscribers in the fourth quarter. Comcast’s robust fourth quarter earnings came on the heels of rumors that it was in talks with Charter Communications to divide up Time Warner Cable.
Suddenlink Communications announced it has promoted Mike Pflantz to senior vice president of corporate finance and accounting at the company’s headquarters in St. Louis. Suddenlink also announced that Jared Sonne was promoted to the position of vice president of operations for the company’s Texoma Region.
John Malone can scratch Ziggo off of his “to do” list now that his Liberty Global has picked up the rest of Ziggo that it didn’t already own in a $13.7 billion cash and stock deal. After purchasing a 28.5 percent stake in Ziggo in March of last year, Malone and Liberty Global had been in hot pursuit of the rest of Netherlands-based Ziggo since August.