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Daily news and top headlines for broadband communications engineering and design professionals

Comcast Business pushes fiber into Rutland County, Vt.

May 15, 2014 12:03 pm | by Mike Robuck | News | Comments

Thanks to a recent fiber deployment, Comcast Business’ portfolio of Ethernet services is now available in 17 communities in Rutland County, Vt. Rutland County, which boasts of several well-known ski areas, was an extension of last year’s fiber build across Chittenden County.

TWCBC debuts benefit program for SMBs

May 14, 2014 12:48 pm | by Mike Robuck | News | Comments

Time Warner Cable Business Class (TWCBC) is now offering its small business customers access to a complimentary benefit program. The program, which is called “PerkZone,” is a two-part platform that offers discounts from companies, such as OfficeMax, Lenovo, and ZipCar, as well as an information forum geared towards small business owners.

Comcast hires former Cisco exec Klaer

May 12, 2014 12:39 pm | by Mike Robuck | News | Comments

Comcast has hired former Cisco executive Ken Klaer to the position of senior vice president, premises technology where he will lead the cable operator’s customer premise equipment team. Klaer’s hiring filled the gap from Steve Reynolds’ departure from the same role last year to become CTO of what later became Imagine Communications. 

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Bright House Networks launches Web page for disabled customers

May 9, 2014 11:46 am | by Mike Robuck | News | Comments

Bright House Networks recently launched a centralized Web page that was designed to better serve its subscribers with disabilities. The “accessibility” Web page provides information on the cable operator’s products and services for disabled customers and their families including hearing/speech, mobility, vision, and assistive offerings.

Mediacom boost revenues in 1Q; video subs decline

May 6, 2014 12:21 pm | by Mike Robuck | News | Comments

This morning privately-held Mediacom Communications released unaudited financial results for the first quarter, which included increased revenues amid a continued decline in video subscribers. The nation’s eighth-largest cable operator, which reports its subscriber and revenue numbers under two subsidiaries, lost a total of 8,000 video subscribers in the quarter that ended March 31.

Comcast expanding customer service in NH

May 6, 2014 12:04 pm | by Associated Press | News | Comments

Comcast is expected to employ about 200 people at a new customer service center by the end of the year in Hudson, New Hampshire. The center, located at the former home of Presstek, a printing equipment company, can employ up to 600 agents.

A breakdown of the latest Apple-Samsung dustup

May 5, 2014 12:10 pm | by Associated Press | News | Comments

Many of today's smartphones share similar features, from responsive touchscreens that let users unlock the phone with a flick of a finger, to pop-up animations that offer a shortcut to dialing a number or storing it in a digital address book. Those similarities are at the center of an array of patent disputes as Apple and Samsung Electronics sue each other in courts and trade offices around the world.

TDS plunks down $261 million to buy BendBroadband

May 2, 2014 12:29 pm | by Mike Robuck | News | Comments

Another one bites the dust. Telephone and Data Systems (TDS) is buying cable operator BendBroadband for $261 million. BendBroadband will strengthen TDS’ hand in the cable operator sector. Last year TDS Telecom bought Baja Broadband.

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Bright House Networks, iControl hook up on home security

May 2, 2014 12:22 pm | by Mike Robuck | News | Comments

Bright House Networks is the latest announced customer for home automation and home security vendor iControl. The nation’s sixth-largest cable operator is using the iControl Converge software platform for its home security and control service that was first offered two years ago in Florida. 

Cable Show: Business services will blossom with Time Warner Cable/Comcast deal

May 1, 2014 12:04 pm | by Mike Robuck | News | Comments

During Thursday’s business services session at The Cable Show moderator Gemma Toner addressed the elephant in the room right off the bat. Toner asked the Time Warner Cable and Comcast panelists about the impact of Comcast’s $45 billion deal to buy Time Warner Cable. 

Rutledge, Roberts say subscriber deal good for industry

April 30, 2014 6:39 pm | by Brian Santo | News | Comments

What a difference a few million customers thrown your way makes. Jon Fortt of CNBC opened the "Great Expectations: A Macro View of Consumers, Content and Communications" panel with a lunging question for Charter Communications CED Tom Rutledge. Charter had said Comcast’s purchase of Time Warner Cable was bad for consumers, he noted: “What changed your mind?” 

Bright House Networks inks channel partnership with Intelisys

April 30, 2014 5:43 pm | by Mike Robuck | News | Comments

Bright House Networks has signed a strategic channel partnership agreement with technology services distributor Intelisys. As part of the agreement, Intelisys’ network of more than 1,200 downstream partners, consisting of sub agents, solution providers and cloud-focused partners, will be able to offer Bright House Networks’ voice, Internet, and advanced managed services.

Charter, Comcast strike a multi-pronged deal

April 28, 2014 1:09 pm | by Mike Robuck | News | Comments

The Comcast, Charter Communications and Time Warner Cable triangle has come full circle with today’s news that Comcast and Charter have reached an agreement that included selling off 1.4 million Time Warner Cable subscribers to Charter, swapping 1.6 million subscribers between Comcast and Charter and spinning off 2.5 subs to form a new company.

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Fleetmatics, GLDS team up on workforce management

April 28, 2014 1:02 pm | by Mike Robuck | News | Comments

Fleetmatics, Group and Great Lakes Data Systems (GLDS) have teamed-up to provide workforce management integration capabilities for independent cable operators. Fleetmatics has paired its mobile workforce platform for fleet management with GLDS’ subscriber management and provisioning solutions.

Closing arguments set in Apple-Samsung trial

April 28, 2014 12:53 pm | by Associated Press | News | Comments

The high-stakes battle between the world's largest smartphone makers is scheduled to wrap up this week after a monthlong trial that has pulled the curtain back on just how very cutthroat the competition is between Apple and Samsung. Closing arguments in the patent-infringement case are scheduled to begin Monday, with the two tech giants accusing each other, once again, of ripping off designs and features. 

Cable One picks TOA Technologies for workforce management

April 25, 2014 12:39 pm | by Mike Robuck | News | Comments

After taking a hard look at its core IT and operational systems—including billing, CRM, and mobile workforce management—Cable One selected TOA Technologies for its new platform. Cable One is using TOA Technologies’ cloud-based ETAdirect offering to transform its field operations and improve the customer experience.

Megacable sets up two super headends

April 24, 2014 1:23 pm | by Brian Santo | News | Comments

The Mexican operator has deployed an integrated headend solution based on Harmonic's encoders, stream processor, and service management system. Megacable has set up two super headends that feed 20 regional headends that  serve more than 110 cities throughout Mexico.

NewWave extends agreement with NetCracker Technology

April 24, 2014 12:36 pm | by Mike Robuck | News | Comments

NewWave Communications has inked a long-term extension with OSS/BSS vendor NetCracker Technology. The five-year agreement renewed NewWave and NetCracker’s ongoing partnership for advanced, converged revenue management and customer experience capabilities.

Verizon Wireless churn ticks up in competitive 1Q

April 24, 2014 12:25 pm | by Andrew Berg, Wireless Week | News | Comments

While Verizon's first-quarter earnings remained steady, Big Red's wireless division may finally be feeling the effects of an increasingly competitive market. Verizon Wireless added a lackluster 539,000 postpaid connections, a 20 percent drop when compared to the same quarter last year. 

Charter opens new customer care center in St. Louis area

April 23, 2014 12:50 pm | by Mike Robuck | News | Comments

Charter Communications recently cut the ribbon on its new state-of-the-art customer care center in the St. Louis area. The new facility, which is located in Bridgeton, Mo., is the home base for more than 800 Internet and phone service repair specialists. 

Sochi golden for Comcast’s 1Q; X1 reducing churn

April 22, 2014 1:19 pm | by Mike Robuck | News | Comments

The numbers are in: Comcast CEO and chairman Brian Roberts said the company’s X1 platform reduced “voluntary” churn by 20 percent to 30 percent relative to its broader base in the first quarter. Overall, Comcast is dropping 15,000 to 20,000 X1 boxes, which are being provided by Pace and Humax, a day into customers’ homes, which doubled its deployment rate from six months ago.

Birch Communications buying Cbeyond for $323M

April 21, 2014 12:31 pm | by Associated Press | News | Comments

Birch Communications Inc. is buying technology and communications equipment provider Cbeyond for about $323 million. Cbeyond announced in November that it was considering its strategic options. Its shares surged on word of the deal.

BHN teams up with CNSG on new channel partner program

April 15, 2014 12:49 pm | News | Comments

Bright House Networks signed a strategic channel partnership agreement with Converged Network Services group (CNSG), which is a telecommunications and data center consulting firm and master agent based in Charlotte, N.C. As a Bright House Networks Channel Partner, CNSG’s network of sub-agents and partners will now be able to offer the company’s voice, Internet, and advanced managed services.

Zebra to spend $3.45B on Motorola business

April 15, 2014 12:42 pm | by Associated Press | News | Comments

Zebra Technologies will spend more than $3 billion to buy the enterprise business of Motorola Solutions in a considerable expansion that is both technological and geographical. The acquisition would broaden the bar-code company's logistics capabilities and create or expand its footprint in more than 100 countries.

CenturyLink: 4,500 calls failed during 911 outage

April 15, 2014 12:36 pm | by Associated Press | News | Comments

About 4,500 calls failed to get through during a six-hour Washington state 911 outage last week, CenturyLink said Monday. The telecommunications company said the outage was caused by a technical error in a third-party vendor's call router, which prevented the system from properly processing calls.

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