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Daily news and top headlines for broadband communications engineering and design professionals

Mediacom loses more video subs in 3Q, revenues inch up

November 6, 2014 12:06 pm | by Mike Robuck | News | Comments

Mediacom Communications saw its third quarter revenue increase slightly in the face of declining video subscribers. Privately held Mediacom, the nation’s eighth-largest cable operator, reported a net quarterly decline of 8,000 primary service units (PSU) across its two subsidiaries.

Vonage buys Telesphere Networks for $114 million

November 6, 2014 11:56 am | by Associated Press | News | Comments

Internet phone company Vonage Holdings Corp. said it plans to buy privately held Telesphere Networks for $114 million. Telesphere, based in Phoenix, provides video conferencing and cloud-computing for small businesses. It's expected to have revenue of about $40 million this year, Vonage said.

Comcast hires former Yahoo exec to lead multicultural services

November 5, 2014 12:43 pm | by Mike Robuck | News | Comments

Comcast Cable has hired former Yahoo executive Javier Garcia to the positions of vice president and general manager, multicultural services. In his new job, Garcia will report to Marcien Jenckes, executive vice president of consumer services for Comcast Cable. He’ll be responsible for directing, designing and implementing Comcast’s multicultural services strategy across all of its Xfinity products.

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Cable One taps into CSG’s next-gen billing platform

November 4, 2014 1:03 pm | by Mike Robuck | News | Comments

Cable One is up and running with the latest iteration of CSG International’s customer care and billing platform. Cable One is using CSG in support of its video, voice and data services for both business and residential customers. 

Verizon bows faster gateway

November 3, 2014 12:53 pm | by Mike Robuck | News | Comments

Verizon teamed up with Greenwave Systems on its new home gateway, which, under lab conditions, can deliver up 800 Mbps on the downstream along with an unobstructed Wi-Fi range of up to 325 feet. The gateway uses beamforming and supports the various standards of Wi-Fi, including 802.11b/g/n/ac, as well as MoCA 2.0 and Ethernet.

Xfinity customers can make the drop at UPS stores

October 31, 2014 12:51 pm | by Mike Robuck | News | Comments

Comcast continues to polish its customer service apple by allowing subscribers to drop off their equipment directly at UPS stores where the gear will be processed, packed and shipped back to Comcast free of charge. In addition to the more than 500 Xfinity stores, the equipment can now be dropped off at 4,400 UPS stores across the nation. The equipment can be handed into the UPS stores as is, without wrapping or packaging.

Sony's quarterly loss balloons on mobile woes

October 31, 2014 12:22 pm | by Associated Press | News | Comments

Sony's losses ballooned to 136 billion yen ($1.2 billion) last quarter as the Japanese electronics and entertainment company's troubled mobile phone division reported huge red ink. The Tokyo-based maker of the PlayStation 4 video game machines, Spider-Man movies and Xperia smartphones had reported a 19.6 billion yen loss for the same July-September period a year earlier.

Time Warner Cable’s profit slides in 3Q

October 30, 2014 12:55 pm | by Mike Robuck | News | Comments

While Time Warner Cable waits in the wings to be acquired by Comcast, the nation’s second-largest cable saw its third-quarter net income drop 6 percent. On the subscriber front, Time Warner Cable lost 184,000 residential video customers in the quarter, which was partially offset by the addition of 92,000 data customers and 14,000 voice subscribers.

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Charter slows video losses, revenue up 8%

October 29, 2014 12:34 pm | by Mike Robuck | News | Comments

Aided by an increase in broadband subscribers, Charter Communications increased its revenue in the third quarter while also cutting its net losses. Charter added 94,000 data subscribers in the third, which helped offset the loss of 9,000 basic video subscribers. Charter had lost 27,000 video subscribers in the same quarter a year ago

TWC makes VoIP service portable -- call from anywhere

October 28, 2014 1:54 pm | by Brian Santo | News | Comments

People who subscribe to Time Warner Cable (TWC) VoIP can now use their phone service anywhere in the world they have access to a Wi-Fi signal. TWC has launched an app, called Phone 2 Go, that lets its Home Phone customers take their service on-the-go at no additional cost.

SCTE Rocky Mountain Chapter hosts power exec roundtable

October 28, 2014 12:12 pm | by Mike Robuck | News | Comments

The SCTE Rocky Mountain Chapter is hosting an executive roundtable next week that will tackle various top-of-mind topics including current events, network capacity, competition and customer experence. The “Executive Roundtable: 2015 and Beyond" event is slated for 6 p.m. to 7 p.m. on Nov. 4 at The Cable Center in Denver.

Former Liberty Global exec steps in as CenturyLink’s new CTO

October 28, 2014 12:06 pm | by Mike Robuck | News | Comments

CenturyLink announced this morning that former Liberty Global executive Aamir Hussain has joined the company as its new chief technology officer. Hussain, who reports to CenturyLink CEO and president Glen Post, previously worked in the Netherlands as Liberty Global's managing director and chief technology officer for Europe.

Comcast’s Roberts: ‘Customer service should be our best product’

October 24, 2014 12:54 pm | by Mike Robuck | Blogs | Comments

Comcast has suffered several customer service related black eyes this year, including the overly zealous customer service rep that refused to cancel a former subscriber’s service and the allegation that the nation’s top cable operator got another disgruntled customer fired for complaining about his customer service. Comcast Chairman and CEO Brian Roberts took to the customer service stump during Thursday’s third quarter earnings call.

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Hargray buys Kennedy Cablevision

October 24, 2014 12:29 pm | by Mike Robuck | News | Comments

In order to expand its presence in southeast Georgia, South Carolina-based Hargray Communications announced it has picked up Reidsville, Ga.-based Kennedy Cablevision. In addition to adding Kennedy Cablevision’s residential and commercial customers into the fold, Hargray said the deal would allow it to upgrade its existing network technology and infrastructure as well build out additional infrastructure.

X1 drives solid third quarter for Comcast

October 23, 2014 1:05 pm | by Mike Robuck | News | Comments

Aided by declining video subscriber losses, an increase in data subscribers and continued growth in the business services sector, Comcast posted solid results in its third quarter earnings report this morning. While Comcast lost 81,000 video subscribers in the recent third quarter, it was still the best third quarter for video in the past seven years. 

WICT Rocky Mountain tees up “Tech It Out” conference

October 22, 2014 3:32 pm | by Mike Robuck | News | Comments

The Women in Cable Telecommunications Rocky Mountain Chapter today announced that its 7th Annual Rocky Mountain Tech It Out Conference is slated for Nov. 13 at Infinity Park Event Center in the Denver suburb of Glendale. WICT’s Tech It Out Conference was designed to bring together thought-leaders in technology and create strong women leaders, both inside and outside of the cable industry.

Eastlink launches Wireless TV

October 22, 2014 12:43 pm | by Mike Robuck | News | Comments

Canadian cable operator Eastlink recently launched “Wireless TV” across its footprint, which gives its subscribers the ability to watch TV on up to six sets in a home without cable connections.The service uses Eastlink’s Maestro DVR, which, according to pictures on Eastlink’s website, is made by Arris.

Suddenlink installs call management system from NuTEQ

October 20, 2014 1:44 pm | by Brian Santo | News | Comments

Suddenlink will be using a call routing management system (CRMS) from NuTEQ Solutions to manage its local and long distance traffic. NuTEQ’s CrossTel CRMS provides Suddenlink with least cost routing (LCR), dynamic fraud protection, and real-time management reporting on network traffic.

Apple Pay makes debut with today's iOS 8.1 release

October 20, 2014 12:00 pm | by Andrew Berg, Wireless Week | News | Comments

Apple today launched its new Apple Pay service via the company's latest iteration of iOS 8. Apple Pay will allow iPhone 6 and 6 Plus users to pay for goods and services using their phone's Touch ID fingerprint scanner at select retailers that support the service.

Applying DevOps Practices to Pay-TV

October 17, 2014 12:25 pm | by By John Maguire, director of strategy and marketing, TV technology, S3 Group | Articles | Comments

Operators around the globe are trying to balance the competing needs to accelerate product development while maintaining service stability by creating tighter synergy between their development and operations teams. Couple this with the industry becoming more differentiated by software innovation, and many are exploring a more agile model of development and continuous product introduction known as “DevOps." 

WOW! Business sets up shop in Maryland

October 16, 2014 12:17 pm | by Mike Robuck | News | Comments

WOW! Business is now offering its voice, data and cloud services to businesses in Annapolis and other communities in Anne Arundel County, Maryland. Starting this month, WOW! Business said it was serving up its commercial services to thousands of businesses in Annapolis, Pasadena, Millersville and other parts of the county closest to its 200-plus mile coaxial and fiber-optic network.

Time Warner Cable deploys CSG’s SmartVideo for billing

October 14, 2014 1:23 pm | by Mike Robuck | News | Comments

In order to help new subscribers understand their first bills, Time Warner Cable has launched CSG’s SmartVideo platform in several of its markets. CSG SmartVideo sends invitations to new customers’ email addresses for videos that explain charges, discounts, and other pertinent information included in the monthly statement.

Shaw opens up hotspots in areas of Calgary where power is down

October 13, 2014 12:48 pm | by Mike Robuck | News | Comments

Shaw Communications is providing free access to non-subscribers on thousands of its Wi-Fi hotspots in downtown Calgary where a power outage occurred over the weekend. According to published reports, a Saturday night fire in an underground electrical vault in the core downtown area of Calgary caused the power outage, which could take four to seven days to fix.

Clarity Telecom wraps up deal with WOW!

October 10, 2014 11:53 am | by Mike Robuck | News | Comments

Clarity Telecom and corporate parent Pamilico Capital announced this week that they had completed their $262 million cash deal to buy broadband systems and assets, which are located in South Dakota, Minnesota and Iowa from WOW! Clarity said it would transition the platform over from WOW! in the coming months and recast the operation as Vast Broadband.

EU antitrust body OKs Liberty Global's Dutch deal

October 10, 2014 11:43 am | by Associated Press | News | Comments

The European Union's antitrust authority has granted conditional approval to Liberty Global PLC's proposed 10 billion-euro ($13 billion) deal to fully take over Dutch cable operator Ziggo NV. The EU Commission said Friday the acquisition may go ahead provided Liberty sells one pay TV channel and changes its broadcaster contracts to ensure it won't abuse its market position to undermine competition.

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