Jones/NCTI announced this morning that it had inked an agreement with Houston-based enTouch to provide enTouch a suite of learning tools for its field and call center frontline employees. The new enterprise platform includes Jones/NCTI’s in-depth course material, mobile learning application and career path development tools, as well as its LogiCall customer service support.
Shares of Amazon.com Inc. fell Thursday after the e-commerce retailer reported a deeper-than-expected second quarter loss as expenses outpaced a surge in revenue. Amazon has long focused on spending the money it makes to grow and expand into new areas. In one of its most high-profile moves, Amazon is introducing its own smartphone, the Fire, which starts selling Friday.
Rogers Communications Inc. has reported a lower second-quarter net income of $405 million, or 76 cents per diluted share, while the telecom company struggled to add more wireless customers. Net profit was down 24 per cent from $532 million, or 93 cents, in the same quarter of 2013.
Charter Business is going after small businesses in its footprint by offering to buy out the early termination fees that are associated with switching to the cable operator. The buyout allows businesses that are locked into contracts to make the switch to Charter Business without bearing the brunt of the termination fees.
Microsoft Corp. CEO Satya Nadella painted an upbeat vision of the future Tuesday, saying that the next version of Windows will be unified across screens of all sizes and that two money-losing units — Nokia phones and Bing search — would become profitable in 2016. The agenda, announced Tuesday as Microsoft reported fourth-quarter earnings that beat Wall Street expectations, helped boost the company's closing shares.
Dan Borislow, the inventor of magicJack and a pioneer in developing phone calls over the Internet, died Monday, officials at the company he founded said. He was 52. A spokeswoman for MagicJack Vocaltec Ltd., said he died of a heart attack. In a statement, MagicJack CEO Gerald Vento praised Borislow as a visionary.
The rate of innovation by cable operators has picked up the pace, and to highlight some of those changes SCTE Cable-Tec Expo will feature back-to-back workshops focused on DevOps and Agile Deployment.The workshops, which will take place on Sept. 24 at the cable confab in Denver, will feature Michael “Doc” Norton, global director, engineering culture for Groupon, and executives from Comcast, Time Warner Cable and Liberty Global.
In the second quarter earnigns report this morning, tablets helped Verizon's bottom line as it added 304,000 postpaid phone net additions and 1.15 million postpaid tablets. On the FiOS side, Verizon posted subscriber gains across its video, data and phone services.
C Spire will be using IPTV set-tops from Amino to deliver the triple play to customers of the gigabit network the company is building in parts of Mississippi. The company said it will use Amino's Live Advanced Media Centre and A140 devices to provide broadband, telephone and digital HD television services.
Ericsson today posted a second quarter profit of $394 million despite curtailing LTE rollouts by major North American carriers. Revenue for the quarter came in at just over $8 billion, which beat analyst expectations. In a press release, the Swedish equipment maker said sales in the quarter were mainly driven by continued capacity projects in North America and growth in the Middle East, China and India.
Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service. The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason.
Cisco’s Rob Lloyd and Liberty Global’s Mike Fries have been added to the list of featured speakers for the Denver edition of SCTE Cable-Tec Expo Sept. 22-25. Lloyd, president, development and sales for Cisco, will be on center stage on Sept. 23 at Expo while Liberty Global president and CEO Fries will follow on Sept. 24.
This month Cox Communications promoted Leigh Woisard and George Richter—the company’s top execs for communications and supply chain, respectively—to senior vice president positions. Woisard was promoted to senior vice president of corporate communications and public affairs while Richter was upped to senior vice president of supply chain management.
Choice Hotels International has picked Comcast Business as a qualified vendor for its triple play service offerings. Choice Hotels has more than 5,000 franchises located across the nation including brands such as Comfort Inn, Comfort Suites, Quality Inn, Sleep Inn, Clarion, Cambria Hotels & Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge, Rodeway Inn and Ascend Hotels.
Former New Orleans Mayor and Cox Communications executive Ray Nagin was sentenced Wednesday to 10 years in prison for bribery, money laundering and other corruption that spanned his two terms as mayor — including the chaotic years after Hurricane Katrina hit in 2005. U.S. District Judge Helen Berrigan handed down the sentence Wednesday morning.
Samsung Electronics Co. said operating profit declined to a two-year low in the second quarter, hit by the strong local currency and slowing demand for smartphones in China. The result highlights how dependent the company has become on smartphones for its earnings. Sales growth in high-end Android devices has waned after several years of rapid expansion.
T-Mobile US knowingly made hundreds of millions of dollars off its customers in potentially bogus charges, federal regulators alleged Tuesday in the first lawsuit of its kind against a wireless provider. The lawsuit by the Federal Trade Commission demands that T-Mobile refund the money to consumers for subscriptions to premium text services such as $10-per-month horoscopes that were never authorized by the account holder.
Charter Communications has broadened its outreach to the nation’s military veterans through a new partnership with Recruit Military. Recruit Military is a full-service military-to-civilian recruiting firm for all branches and ranks of the armed forces. Its services are provided for free to veterans.
The Society of Cable Telecommunications Engineers (SCTE) announced this morning that it had hired cable industry veteran Dean Stoneback as senior director of engineering. Before joining the SCTE, Stoneback served as senior technical marketing manager at Arris, and as senior manager, systems engineering, at Motorola prior to its acquisition by Arris.
Liberty Global announced this morning that it had made its formal bid on Ziggo and that Baptiest Coopmans will be Ziggo’s new CEO once the deal is done. Liberty also said that Bert Groenewegen would continue as Ziggo’s CFO. Coopmans won’t assume his new position until after the deal closes, which could take place later this year.
Suddenlink Communications has named Jared Sonne as its senior vice president of operations for its North Carolina region, which is based in Greenville. Sonne will replace Phil Ahlschlager, who is retiring on July 1. Sonne most recently served as vice president of operations for Suddenlink in East Texas and Oklahoma, based in Tyler, Texas.
The German government is ending a contract with Verizon over fears the company could be letting U.S. intelligence agencies eavesdrop on sensitive communications, officials said Thursday. The New York-based company has for years provided Internet services to a number of government departments, although not to German security agencies, said Interior Ministry spokesman Tobias Plate.
The Society of Cable Telecommunications Engineers (SCTE) announced this morning a new power and energy program that was designed to insure that cable operators remain competitive over the coming years. The new program is called “Energy 2020” and it’s under the auspice of the SCTE Energy Management program. Energy 2020 replaces the SCTE’s SEMI with a much more inclusive energy management program.
The fair disclosure law propelled the streaming media marketplace. For the first time, a ready source of funds was available and eager to flow toward a nascent medium that had struggled to find a working monetization model. Corporate America was about to inject serious money into a media delivery platform that badly needed funding.
James Nuzzo is the latest former Cablevision executive to join his former Cablevision boss, Tom Rutledge, at Charter Communications. Nuzzo has boarded Charter as executive vice president, business planning and will report to Charter COO John Bickham, who is also another former Cablevision executive.