Comcast has suffered several customer service related black eyes this year, including the overly zealous customer service rep that refused to cancel a former subscriber’s service and the allegation that the nation’s top cable operator got another disgruntled customer fired for complaining about his customer service. Comcast Chairman and CEO Brian Roberts took to the customer service stump during Thursday’s third quarter earnings call.
In order to expand its presence in southeast Georgia, South Carolina-based Hargray Communications announced it has picked up Reidsville, Ga.-based Kennedy Cablevision. In addition to adding Kennedy Cablevision’s residential and commercial customers into the fold, Hargray said the deal would allow it to upgrade its existing network technology and infrastructure as well build out additional infrastructure.
Vendors are rapidly filling the market with enabling technology for G.fast. Broadcom announced variants of several DSL chips that will now support G.fast and G.vector standards, and Adtran said its G.fast technology, introduced last month, is in trials with several customers around the world.
The company recorded 601,000 U-verse high speed Internet subscriber net adds, including 44,000 business customers, pushing its total of broadband customers past 12 million. AT&T also tallied 216,000 U-verse TV subscribers added, for a total of more than 6 million.
Aided by declining video subscriber losses, an increase in data subscribers and continued growth in the business services sector, Comcast posted solid results in its third quarter earnings report this morning. While Comcast lost 81,000 video subscribers in the recent third quarter, it was still the best third quarter for video in the past seven years.
The Women in Cable Telecommunications Rocky Mountain Chapter today announced that its 7th Annual Rocky Mountain Tech It Out Conference is slated for Nov. 13 at Infinity Park Event Center in the Denver suburb of Glendale. WICT’s Tech It Out Conference was designed to bring together thought-leaders in technology and create strong women leaders, both inside and outside of the cable industry.
Set-tops, cable modems and gateways have previously supported only one upstream and downstream band at a time. Peregrines new chip has a dual-band architecture, enabling it to operate in DOCSIS 3.0 networks, and then be reset to operate in a D3.1 environments, with no exchange of hardware necessary.
While FiOS did well on the residential side with 114K new video subscribers, commercial FiOS operations have been lagging. On the enterprise side, FiOS revenue was down 4.4 percent in the quarter. Analysts assert that cable competition is cutting into FiOS commercial operations.
Time Warner Cable has upped its DVR capability in its Los Angeles and New York City markets with a new six-tuner gateway from Arris. Arris’ DCX3600 gateway features a 1-terabyte hard drive, which features up to six times more storage capacity than current Time Warner Cable DVRs.
Suddenlink Communications is the first cable operator to sign a carriage agreement with Sony Movie Channel. Sony Movie Channel, which is broadcast in HD, has deals in place with Dish Network, DirecTV, Verizon, AT&T and CenturyLink.
Multi-screen software vendor SeaChange International has hired Jay Samit as its new CEO. Samit replaced former CEO Raghu Rau, who led the company for the past three years. Samit has also joined SeaChange’s board of directors, which voted unanimously in favor of hiring him as CEO.
“Why won't you give cable subscribers the same rights you're evidently giving broadband customers under the ‘CBS All Access’ plan?” Maybe because broadcasters will make much less money if viewers get to choose to pay for each of the major networks, because everyone expects that tens and tens of millions of viewers won’t.
Channels such as Cartoon Network and CNN are no longer part of Dish's programming lineup as a deadline has passed for the satellite TV provider and Turner Broadcasting to renew their distribution agreement. Dish Network Corp. said Tuesday that Turner refused to extend the overall deal. But Turner— a division of Time Warner Inc. — said in a statement that it has worked for months to come up with a fair agreement.
Using the system, service providers will be able to remotely manage multiple devices, ease the roll out of new services, monitor their networks to resolve potential problems before they occur, and gain visibility into the home network, all designed to help operators increase quality of service.
Bright House Networks Enterprise Solutions has reeled in a deal to provide its Metro Ethernet-based services to one of Orlando’s largest hospitality groups. Bright House Networks will provide Rosen Hotels & Resorts Metro Ethernet connectivity between its three convention hotels and its four leisure hotels, as well as dedicated Internet access (DIA) and HD video services.
Rentrak announced this morning that it has been granted a patent by the U.S. Patent and Trademark Office for the method and system behind measuring the status of set-top boxes. U.S. Patent number 8,863,166 was designed to identify when TV sets are off, but the set-top-box is on.
CBS is jumping on the cord-cutting bandwagon, launching a stand-alone digital streaming service for $5.99 a month that will offer subscribers access to its current and older shows. The news comes a day after HBO said it plans to offer a streaming-only service next year.
WOW! Business is now offering its voice, data and cloud services to businesses in Annapolis and other communities in Anne Arundel County, Maryland. Starting this month, WOW! Business said it was serving up its commercial services to thousands of businesses in Annapolis, Pasadena, Millersville and other parts of the county closest to its 200-plus mile coaxial and fiber-optic network.
Comcast has innovative plans to beef up how NASCAR fans follow the sport, from routine news stories flowing on a ticker during the week to expanded coverage from inside the pits on the weekends. Comcast recently signed a 10-year agreement to replace Nationwide Insurance as the title sponsor of NASCAR's second-tier racing series beginning next season.
This is a sequel that Netflix shareholders never wanted to see: The world's largest Internet video service has once again turned off potential viewers with a price increase that is punishing the company's stock price. The backlash surfaced in a third-quarter earnings report that Netflix Inc. released Wednesday.
DirecTV’s latest satellite has been delivered in preparation for launch. This satellite represents what appears to be the first commercial use of reverse band, which enables some of the same spectrum, and/or some adjacent spectrum, used for the uplink to also be used for the downlink.
A recent report by Infonetics Research noted that the global set-top box market was rife with “mixed signals” with revenues increasing 4 percent to $4.8 billion from the first to second quarter of this year while shipments were down in the second quarter of this year when compared to the same quarter a year ago.
Nagra announced that Vodafone España is its first customer for its QuickStart Hybrid system in Europe. Vodafone Spain is using Nagra’s technology to create a service that will combine over-the-top (OTT) content and digital terrestrial television (DTT) channels.
In order to help new subscribers understand their first bills, Time Warner Cable has launched CSG’s SmartVideo platform in several of its markets. CSG SmartVideo sends invitations to new customers’ email addresses for videos that explain charges, discounts, and other pertinent information included in the monthly statement.
Suddenlink Communications continued to move forward in regards to replacing the 24 Viacom channels that were lost earlier this month after a new deal wasn’t reached with Tuesday’s addition of Comedy.TV. Suddenlink, the nation’s seventh-largest cable operator with 1.1 million basic video subscribers, reached a multi-year distribution agreement with Comedy.TV parent company Entertainment Studios.