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The Lead

Comcast’s Roberts: ‘Customer service should be our best product’

October 24, 2014 12:54 pm | by Mike Robuck | Blogs | Comments

Comcast has suffered several customer service related black eyes this year, including the overly zealous customer service rep that refused to cancel a former subscriber’s service and the allegation that the nation’s top cable operator got another disgruntled customer fired for complaining about his customer service. Comcast Chairman and CEO Brian Roberts took to the customer service stump during Thursday’s third quarter earnings call.

CED Demystifying Technology: Netflix and Network Neutrality

April 4, 2014 11:45 am | by Brian Santo | Videos | Comments

CED Editor-in-Chief Brian Santo looks at the Netflix and Comcast relationship, and examines why...

Demystifying Technology: Stream Management and Policy Enforcement in Multiscreen Delivery

March 4, 2014 7:04 pm | by CED | Videos | Comments

CED editor-in-chief Brian Santo discusses the lack of control features for congestion...

Demystifying Technology: Packaging & Repackaging in Multi-screen Delivery

November 29, 2013 12:59 pm | by Brian Santo | Videos | Comments

CED editor-in-chief Brian Santo discusses a means of alleviating the pressure on...

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Demystifying Technology: Manifest Manipulation in Multi-screen Delivery

October 17, 2013 3:39 pm | by CED | Videos | Comments

CED Editor-in-Chief Brian Santo discusses ad insertion in a multi-stream environment. Multi-screen ad insertion always relies on creating a manifest, and there are several ways to do that, but one method  gives service providers all the tools they need to do the job.

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