The cable industry’s dismal customer satisfaction ratings have become a stereotype for the industry, but Comcast is vowing, again, to improve customer service with the promotion of Charlie Herrin to senior vice president, customer experience. On Friday Comcast Cable CEO and president Neil Smit took to company’s blog page to tout Herrin’s new role.
The clock is ticking on a new retransmission agreement between Suddenlink Communications and Viacom, with the nation’s seventh-largest cable operator saying it will no longer carry Viacom networks starting Wednesday if a new deal isn’t reached. Suddenlink said that Viacom was demanding a 50 percent increase in payments despite viewership declining by almost 30 percent on some of Viacom’s networks over the past few years.
AT&T's proposed $48.5 billion acquisition of DirecTV is moving forward as shareholders of the country's largest satellite TV broadcaster approved the deal. But it still needs regulatory approval. Public-interest groups say the deal would lead to less competition, since AT&T and DirecTV provide pay-TV services to about 25 percent of the country.
Improving the customer experience by leveraging a network’s infrastructure data can be complicated and costly, but by not effectively accessing and using that data to better a customer’s experience and a network’s integrity could be fatal.
After 21 years in the cable industry, Time Warner Cable’s Mike LaJoie has plenty of career advice for anyone in the cable industry. LaJoie, who is retiring at the end of the year, shared his thoughts during the opening general session “Tips from the top—from to cube to corner office” at Expo with long-time friend Yvette Kanouff.
The new gateway providesSMBs with a networking solution that provides connectivity for their own employees. An ancillary gateway can be used to provide separate access for guests who visit their offices or customers who visit their stores.
Balan Nair, executive vice president and chief technology officer of Liberty Global, will serve as the program committee chairman for SCTE Cable-Tec Expo 2015. Expo is returning to New Orleans next year; it’s scheduled for October 13-16.
The Society of Cable Telecommunications Engineers (SCTE) announced at the Cable-Tec Expo show in Denver that Sudddenlink chief technology officer and executive vice president Terry Cordova was re-elected chairman of the board for the upcoming 2014-2015 term. During the meeting, the board thanked Mike LaJoie, executive president and CTO of Time Warner Cable, for his service, including two years as chair.
Chinese e-commerce powerhouse Alibaba will say "open sesame" to the New York Stock Exchange on Friday, as its shares begin trading in a highly anticipated debut that could raise up to $25 billion. The company priced its initial public offering of stock Thursday evening at $68 per share, the top end of the expected price range, according to Alibaba.
Oracle co-founder Larry Ellison is stepping aside as CEO after 37 years at the helm of the business software maker, ending a colorful reign marked by his flamboyant behavior and outlandish wealth amassed while building one of the world's best-known technology companies. With the changing of the guard announced Thursday, Ellison will be handing over his job to his two top lieutenants, Safra Catz and Mark Hurd, who become co-CEOs.
Ciciora’s corner: An enthusiastic technologist is likely to be much more productive, innovative, and engaged. He or she will likely enjoy the job to a higher degree and perform better. Genuine enthusiasm for technology cannot be contained. It spills over into hobbies and other activities.
Engineering-wise: As we approach SCTE Cable-Tec Expo 2014, the face of cable innovation has evolved into a holistic approach to service delivery. The tactical solutions of the early days have long given way to strategic approaches and the recognition that making the right decisions today can enable delivery of multiple services tomorrow.
In Perspective: Defining a problem is common engineering practice, but the approach is hardly limited to engineering. In the communications business, definitions have become weapons. Worse is when companies deliberately obfuscate definitions for competitive advantage.
Other companies including Google Inc. and Facebook Inc. also have tried to preserve control for their founders, often by awarding them a different class of stock with more voting rights. But research suggests such arrangements enrich insiders at the expense of other shareholder.
This morning AT&T announced it would offer businesses a new data tier with symmetrical speeds of up to 300 Mbps initially with future plans to hit 1 Gigabit. With its AT&T Business Fiber offering, AT&T is mirroring the rollout of its residential GigaPower service that launched in Austin late last year with speeds of 300 Mbps before transitioning to 1-Gig this summer.
Faced with dwindling attendance over the past few years and the continued evolution of Internet technologies, the National Cable & Telecommunications Association (NCTA) has pulled the plug on The Cable Show in favor of rebranding it as INTX. INTX, which stands for the Internet and Television Expo, will still be held on The Cable Show’s original schedule of May 5-7 next year in Chicago, but with more of an Internet focus.
The media conglomerate controlled by Rupert Murdoch is joining the fray in Google's protracted European antitrust case, saying the technology company unfairly distorts competition. Robert Thomson, CEO of New York-based News Corp., says in a letter to the EU's antitrust authority that Google is "willing to exploit its dominant market position to stifle competition."
AT&T Network on Demandenables business customers to order, add, or change business services on their own in near real time. The services available will include Internet access, VPNs, and Ethernet. AT&T will offer the service commercially in Austin by the end of this year.
Mediacom Communications, the eighth-largest cable operator in the nation, has promoted Joseph Commisso group vice president, corporate finance. Commisso reports to Mark Stephan, who is the MSO’s executive vice president, chief financial officer and treasurer.
France's Orange has offered 3.4 billion euros ($4.4 billion) to buy the operations of Spanish telecommunications company Jazztel. The deal would make Orange/Jazztel the second largest fixed-line broadband Internet operator in Spain, after market leader Telefonica SA.
Having experienced one financial disappointment after another, Entropic is looking to sell, or in the corporate-speak the company adopted for the purpose, Entropic “announced that its Board of Directors has authorized the evaluation of strategic alternatives to enhance shareholder value.”
After being shut out of broadcasts of the Los Angeles Dodgers’ baseball games this season, Time Warner Cable announced that local fans would be able to watch the final six games on a local TV station. Dodgers fans were frozen out of this season’s broadcasts because other cable, telco and satellite video providers weren’t able to come to terms with Time Warner Cable’s SportsNet LA, which televises Dodgers games.
Microsoft's decision to spend $2.5 billion for the creator of the hit game "Minecraft" could help the Xbox maker grab attention on mobile phones, a new priority for the company. But the move carries risks, as gamers can be fickle. Although the Lego-like multiplayer game is currently the top paid app for the iPhone and Android devices in the U.S., today's popular hit could be tomorrow's dud.
Microsoft will acquire the maker of the long-running hit game Minecraft for $2.5 billion. The technology company said it will buy Stockholm-based game maker Mojang. Minecraft, which lets users build in and explore a Lego-like virtual multiplayer world, has been downloaded 100 million times on PC alone since its launch in 2009.
Nagra said Dish Network is first customer to deploy its new security system, which hardwires conditional access into set-top chips. The approach should frustrate pirates who infiltrate control word networks, steal control words, then distribute them, enabling anyone to hack into content.