Comcast continues to polish its customer service apple by allowing subscribers to drop off their equipment directly at UPS stores where the gear will be processed, packed and shipped back to Comcast free of charge. In addition to the more than 500 Xfinity stores, the equipment can now be dropped off at 4,400 UPS stores across the nation. The equipment can be handed into the UPS stores as is, without wrapping or packaging.
After shareholders for both tw telecom and Level 3 granted their approval on Tuesday for Level 3’s deal to buy tw telecom, Level 3 announced Friday morning that the $5.7 billion acquisition was completed. The combined company now includes Level 3’s global fiber network, which features a strong metro presence in North America, with tw telecom’s network that serves office buildings and businesses across the nation.
Sony's losses ballooned to 136 billion yen ($1.2 billion) last quarter as the Japanese electronics and entertainment company's troubled mobile phone division reported huge red ink. The Tokyo-based maker of the PlayStation 4 video game machines, Spider-Man movies and Xperia smartphones had reported a 19.6 billion yen loss for the same July-September period a year earlier.
Arris reported Q3 revenue of $1.4 billion, up 32 percent from the third quarter a year ago. Arris expects its largest customers might get distracted by the megamergers they're involved in, but they all need to respond to demand for gigabit services and Wi-Fi. CCAP trials might commence in the summer.
While Time Warner Cable waits in the wings to be acquired by Comcast, the nation’s second-largest cable saw its third-quarter net income drop 6 percent. On the subscriber front, Time Warner Cable lost 184,000 residential video customers in the quarter, which was partially offset by the addition of 92,000 data customers and 14,000 voice subscribers.
Aided by an increase in broadband subscribers, Charter Communications increased its revenue in the third quarter while also cutting its net losses. Charter added 94,000 data subscribers in the third, which helped offset the loss of 9,000 basic video subscribers. Charter had lost 27,000 video subscribers in the same quarter a year ago
Facebook grew its advertising revenue by 64 percent in the third quarter, helped by a boost in mobile ads that are becoming an increasingly large chunk of the social networking giant's overall advertising business. The steady increase indicates that Facebook has succeeded in steering advertisers to its mobile platform at a time when most of its users are using Facebook on phones and tablets.
Suddenlink Communications has hired Mike Shelton as vice president of fiscal operations for the cable operator’s North Carolina Region. In his new job, Shelton will be responsible for all aspects of regional fiscal operations including financial planning and analysis, warehouse and inventory control functions, as well as credit and collections efforts.
The SCTE Rocky Mountain Chapter is hosting an executive roundtable next week that will tackle various top-of-mind topics including current events, network capacity, competition and customer experence. The “Executive Roundtable: 2015 and Beyond" event is slated for 6 p.m. to 7 p.m. on Nov. 4 at The Cable Center in Denver.
CenturyLink announced this morning that former Liberty Global executive Aamir Hussain has joined the company as its new chief technology officer. Hussain, who reports to CenturyLink CEO and president Glen Post, previously worked in the Netherlands as Liberty Global's managing director and chief technology officer for Europe.
Japanese telecommunications company Softbank Corp. said Tuesday it bought stakes in two Indian technology companies and could splash $10 billion on investments in the country over the next decade. Softbank is investing $627 million and becoming the biggest shareholder in Snapdeal, and is also investing $210 million in Ola Cabs.
Apple CEO Tim Cook said Apple's new mobile payment system had over 1 million activations in the first three days after it became available, and is now more widely used than any competing payment system. While Apple has partnered with major banks and large retail chains including Macy's Inc., Walgreen Co. and McDonald's Corp., critics have noted that it's not accepted by a number of other large chains.
Frontier Communications wrapped its $2 billion acquisition of AT&T wireline business, statewide fiber network, U-verse operations, and Dish Network customers in Connecticut, marking the occasion with service interruptions in both broadband and TV. The deal was announced at the end of 2013.
BBC Worldwide, the commercial arm of the British Broadcasting Corp., will retain 50.1 percent ownership. The BBC said in a statement the partnership will help it reach new audiences in the U.S., strengthen BBC America, while creating opportunities for the U.K.'s "creative community."
Summit Broadband has hired Peter Murray, formerly with Wireless Access Communications, as director of carrier services. Thomas Foster, previously with Cisco and Time Warner Cable, has joined the company as director of technical operations, overseeing residential field operations.
Comcast has suffered several customer service related black eyes this year, including the overly zealous customer service rep that refused to cancel a former subscriber’s service and the allegation that the nation’s top cable operator got another disgruntled customer fired for complaining about his customer service. Comcast Chairman and CEO Brian Roberts took to the customer service stump during Thursday’s third quarter earnings call.
In order to expand its presence in southeast Georgia, South Carolina-based Hargray Communications announced it has picked up Reidsville, Ga.-based Kennedy Cablevision. In addition to adding Kennedy Cablevision’s residential and commercial customers into the fold, Hargray said the deal would allow it to upgrade its existing network technology and infrastructure as well build out additional infrastructure.
Microsoft's quarterly profit and revenue sailed past expectations Thursday, as CEO Satya Nadella's push to embrace cloud computing and diversify into mobile devices helped lift sales by 25 percent. Revenue from cloud services, including software delivered over the Internet, more than doubled last quarter at a time when some of Microsoft's better-known segments are slowing.
Juniper Networks Inc. on Thursday reported a better-than-expected third quarter and announced plans to increase its share repurchases. But a weak fourth-quarter outlook sent the computer network equipment maker's shares down in extended trading. The Sunnyvale, California-based company reported a third-quarter profit of $103.6 million, or 23 cents per share.
The company recorded 601,000 U-verse high speed Internet subscriber net adds, including 44,000 business customers, pushing its total of broadband customers past 12 million. AT&T also tallied 216,000 U-verse TV subscribers added, for a total of more than 6 million.
Aided by declining video subscriber losses, an increase in data subscribers and continued growth in the business services sector, Comcast posted solid results in its third quarter earnings report this morning. While Comcast lost 81,000 video subscribers in the recent third quarter, it was still the best third quarter for video in the past seven years.
Numerous content companies have filed multiple objections, some complaining that specific individuals should be barred from viewing the contracts, some insisting that no one outside the FCC should be able to review the documents. Given the parties are at an impasse on this matter, the FCC is stopping its review clock.
While FiOS did well on the residential side with 114K new video subscribers, commercial FiOS operations have been lagging. On the enterprise side, FiOS revenue was down 4.4 percent in the quarter. Analysts assert that cable competition is cutting into FiOS commercial operations.
RCN Business has installed a point-of-presence at 325 Hudson in New York City in order to provide its business customers with more interconnection options. On the flip side, 325 Hudson customers gained access to other markets served by RCN Business including: Boston, Chicago, Lehigh Valley, Philadelphia and Washington, D.C.
Multi-screen software vendor SeaChange International has hired Jay Samit as its new CEO. Samit replaced former CEO Raghu Rau, who led the company for the past three years. Samit has also joined SeaChange’s board of directors, which voted unanimously in favor of hiring him as CEO.