With their $45 billion merger making the regulatory rounds, the last thing Comcast and Time Warner Cable needed was a very public black eye in American Customer Satisfaction Index survey (ACSI), which was released yesterday. To recap, Time Warner Cable finished dead last in customer satisfaction for both its video and data services while Comcast was second to last in the same catagories in the survey.
Antitrust experts say AT&T's bid for DirecTV could reap immediate regulatory rewards. Coming so quickly on the heels of a rival cable company merger —the pairing of Comcast and Time Warner Cable— makes it easier for regulators to approve both transactions because they create two counterbalanced giants in pay TV.
Incognito Software has promoted William L. Yan to chief operating officer. Yan had been Incognito’s senior vice president for worldwide sales. He is a 20-year veteran with experience spanning business development, sales, and marketing for established technology firms and early stage, venture-funded startups.
Cablevision Systems has hired Kevin Packingham as executive vice president, product management. He arrives at Cablevision from Samsung Telecommunications America, where he was chief product officer, managing Samsung’s portfolio of handsets, tablets and wearable devices in the U.S.
Dave Sheffey vice president of sales at Napco Security Technologies discusses how broadband-based security systems are available not just for the residential market, but also for the commercial market. Napco Security provides systems that cover both fire and intrusion.
AT&T has reserved the right to back out of its planned $48.5 billion deal for DirecTV if the satellite-TV provider can’t or doesn’t renew its “NFL Sunday Ticket” agreement. DirecTV is facing a steep price hike for the 2015 NFL season, which will jump 40 percent to $1.4 billion.
Competition in a video market has a minimal effect on cable prices, and cable prices keep going up. In other words, no surprises in the latest FCC report on the industry. According to this report, which includes data from 2012, basic cable rates were up 6.5 percent, expanded cable was up by 5.1 percent.
AT&T announced on Sunday that it would by DirecTV for $48.5 billion in cash and stock, which figures out to be $95 per share. The deal would give AT&T 26 million video subscriber and make it the second-largest pay TV provider behind the combined Comcast/Time Warner Cable entity that would service 30 million subscribers under the $45 billion merger that was announced in February.
Jeong Kim was president of Bell Labs and chief strategy officer of Alcatel-Lucent. His appointment to Arris' board of directors could be read as indication of the increasing importance of IP in the service provider segment, positioning Arris in the overall information technology market.
Charter Communications and Comcast have picked former Insight Communications co-founder and CEO Michael Willner to take the helm at SpinCo once the deal between Time Warner Cable and Comcast is completed. Willner will oversee the operations of SpinCo in some of the former systems that Insight served prior to its acquisition by Time Warner Cable in 2012.
The company’s financials in the service provider market have been slipping, but it seemed to be slowing the downward slide. Its third quarter decline in orders was 5 percent year over year, an improvement compared to its Q2 decline of 12 percent.
Thanks to a recent fiber deployment, Comcast Business’ portfolio of Ethernet services is now available in 17 communities in Rutland County, Vt. Rutland County, which boasts of several well-known ski areas, was an extension of last year’s fiber build across Chittenden County.
Time Warner Cable Business Class (TWCBC) is now offering its small business customers access to a complimentary benefit program. The program, which is called “PerkZone,” is a two-part platform that offers discounts from companies, such as OfficeMax, Lenovo, and ZipCar, as well as an information forum geared towards small business owners.
According to a recent survey by home automation and security vendor iControl Networks, the “Internet of Things” will become a reality over the next five years. Among survey respondents, 56 percent said the Internet of Things, whereby home appliances such as refrigerators equipped with broadband, cameras or sensors, would reach fruition in five years.
Bright House Networks Enterprise Solutions has signed an agreement to provide business services to the Crisis Center of Tampa Bay. The non-profit crisis center will use Bright House Networks Enterprise Solutions’ dedicated Internet access (DIA), enterprise trunking and metro Ethernet services to better serve its patients.
AT&T is on the verge of buying DirecTV, according to reports. The deal could be worth $50 billion, but no one thinks this is about synergy, or subscribers, or scale. Most think it's about AT&T's dividend. Whoo. Hoo. AT&T can buy DirecTV, but it won’t be able to buy an exclamation point.
Trilithic and Buckeye CableSystem have entered a research and design collaboration to develop and commercialize new products used to improve service delivery and customer experience in the cable market. Buckeye will gain access to the latest Trilithic products during the term of the strategic partnership and provide Trilithic with feedback on next-generation technologies.
Time Warner Cable Business Class conducted a survey in regards to small business technology trends. Among the list of small business needs, Wi-Fi rose to the top. The survey found that 80 percent of the respondents believed their customers expected free Wi-Fi, and Wi-Fi also topped the list as the best way to attract new customers, but only 43 percent of the businesses offered Wi-Fi.
Liberty Media said it is spinning off its cable and broadband properties into a new publicly traded company that will be called Liberty Broadband. At the same time, the company also said it bought 897,000 shares of Charter for $124.5 million, giving it a 26.4 percent beneficial ownership of Charter’s equity.
The video market has been saturated for years, and the broadband market is nearly so. It’s been years since cable operators could grow through market penetration. The story these days is market share and average revenue per unit (ARPU). By those measures, Cablevision did well during its first quarter.
The MSO has promoted Gemma Toner to SVP business insights and strategy, a new position. She will be overseeing the business unit of the company responsible for applying data-driven insights, on an enterprise-wide basis, in response to business opportunities and challenges with a focus on developing a more sophisticated customer experience.
Comcast Business has hired former Level 3 exec Kalyn Hove as its new vice president for the Twin Cities Region.In her new job, Hove will provide operational and strategic leadership for all aspects of the region’s Comcast Business team, which includes operations in Minnesota, Wisconsin, Missouri and Kansas.
Rural Broadband Investments continued its program of consolidating rural cable operators with the acquisition of several cable systems in Illinois from Cass Cable TV. RBI’s goal is to buy enough systems in small-to-mid sized rural markets to give it a total of 300,000-400,000 cable subscribers.
Comcast is close to completing a deal with Electronic Arts (EA) that would allow its XI subscribers to buy and stream games, such as “Madden,” through their TVs, according to a story by Reuters. Citing five unnamed sources, Reuters reported that Comcast and EA have worked on testing the service for the past two years. Instead of a game console, the service would allow gamers to use their tablets as the controllers for the games.
Many of today's smartphones share similar features, from responsive touchscreens that let users unlock the phone with a flick of a finger, to pop-up animations that offer a shortcut to dialing a number or storing it in a digital address book. Those similarities are at the center of an array of patent disputes as Apple and Samsung Electronics sue each other in courts and trade offices around the world.