Summit Broadband has hired Peter Murray, formerly with Wireless Access Communications, as director of carrier services. Thomas Foster, previously with Cisco and Time Warner Cable, has joined the company as director of technical operations, overseeing residential field operations.
Comcast has suffered several customer service related black eyes this year, including the overly zealous customer service rep that refused to cancel a former subscriber’s service and the allegation that the nation’s top cable operator got another disgruntled customer fired for complaining about his customer service. Comcast Chairman and CEO Brian Roberts took to the customer service stump during Thursday’s third quarter earnings call.
In order to expand its presence in southeast Georgia, South Carolina-based Hargray Communications announced it has picked up Reidsville, Ga.-based Kennedy Cablevision. In addition to adding Kennedy Cablevision’s residential and commercial customers into the fold, Hargray said the deal would allow it to upgrade its existing network technology and infrastructure as well build out additional infrastructure.
Microsoft's quarterly profit and revenue sailed past expectations Thursday, as CEO Satya Nadella's push to embrace cloud computing and diversify into mobile devices helped lift sales by 25 percent. Revenue from cloud services, including software delivered over the Internet, more than doubled last quarter at a time when some of Microsoft's better-known segments are slowing.
Juniper Networks Inc. on Thursday reported a better-than-expected third quarter and announced plans to increase its share repurchases. But a weak fourth-quarter outlook sent the computer network equipment maker's shares down in extended trading. The Sunnyvale, California-based company reported a third-quarter profit of $103.6 million, or 23 cents per share.
The company recorded 601,000 U-verse high speed Internet subscriber net adds, including 44,000 business customers, pushing its total of broadband customers past 12 million. AT&T also tallied 216,000 U-verse TV subscribers added, for a total of more than 6 million.
Aided by declining video subscriber losses, an increase in data subscribers and continued growth in the business services sector, Comcast posted solid results in its third quarter earnings report this morning. While Comcast lost 81,000 video subscribers in the recent third quarter, it was still the best third quarter for video in the past seven years.
Numerous content companies have filed multiple objections, some complaining that specific individuals should be barred from viewing the contracts, some insisting that no one outside the FCC should be able to review the documents. Given the parties are at an impasse on this matter, the FCC is stopping its review clock.
While FiOS did well on the residential side with 114K new video subscribers, commercial FiOS operations have been lagging. On the enterprise side, FiOS revenue was down 4.4 percent in the quarter. Analysts assert that cable competition is cutting into FiOS commercial operations.
RCN Business has installed a point-of-presence at 325 Hudson in New York City in order to provide its business customers with more interconnection options. On the flip side, 325 Hudson customers gained access to other markets served by RCN Business including: Boston, Chicago, Lehigh Valley, Philadelphia and Washington, D.C.
Multi-screen software vendor SeaChange International has hired Jay Samit as its new CEO. Samit replaced former CEO Raghu Rau, who led the company for the past three years. Samit has also joined SeaChange’s board of directors, which voted unanimously in favor of hiring him as CEO.
“Why won't you give cable subscribers the same rights you're evidently giving broadband customers under the ‘CBS All Access’ plan?” Maybe because broadcasters will make much less money if viewers get to choose to pay for each of the major networks, because everyone expects that tens and tens of millions of viewers won’t.
Channels such as Cartoon Network and CNN are no longer part of Dish's programming lineup as a deadline has passed for the satellite TV provider and Turner Broadcasting to renew their distribution agreement. Dish Network Corp. said Tuesday that Turner refused to extend the overall deal. But Turner— a division of Time Warner Inc. — said in a statement that it has worked for months to come up with a fair agreement.
Bright House Networks Enterprise Solutions has reeled in a deal to provide its Metro Ethernet-based services to one of Orlando’s largest hospitality groups. Bright House Networks will provide Rosen Hotels & Resorts Metro Ethernet connectivity between its three convention hotels and its four leisure hotels, as well as dedicated Internet access (DIA) and HD video services.
Apple today launched its new Apple Pay service via the company's latest iteration of iOS 8. Apple Pay will allow iPhone 6 and 6 Plus users to pay for goods and services using their phone's Touch ID fingerprint scanner at select retailers that support the service.
Google's third-quarter earnings slipped as the Internet search leader hired nearly 3,000 more employees while pouring more money into its zest for innovation and quest for new markets. The results announced Thursday fell below analyst estimates, causing Google's stock to drop by $12.92, or 2.4 percent, to $524 in extended trading.
Verizon had been using products from NetGear. It is now sourcing LTE WAN routing systems from yet another vendor, AeroHive Networks. Verizon is offering routing systems for business customers that include LTE as either a primary connectivity option or as back-up for WAN connectivity.
WOW! Business is now offering its voice, data and cloud services to businesses in Annapolis and other communities in Anne Arundel County, Maryland. Starting this month, WOW! Business said it was serving up its commercial services to thousands of businesses in Annapolis, Pasadena, Millersville and other parts of the county closest to its 200-plus mile coaxial and fiber-optic network.
Atlantic Broadband has added a 10 Gigabit Metro Ethernet service to its business services roster. The 10-Gig Metro E service is available across all of Atlantic Broadband’s footprint including Western Pennsylvania, Miami Beach, Maryland/Delaware, and Aiken, S.C.
Comcast has innovative plans to beef up how NASCAR fans follow the sport, from routine news stories flowing on a ticker during the week to expanded coverage from inside the pits on the weekends. Comcast recently signed a 10-year agreement to replace Nationwide Insurance as the title sponsor of NASCAR's second-tier racing series beginning next season.
A recent report by Infonetics Research noted that the global set-top box market was rife with “mixed signals” with revenues increasing 4 percent to $4.8 billion from the first to second quarter of this year while shipments were down in the second quarter of this year when compared to the same quarter a year ago.
After a two year stint as Cablevision’s vice president of corporate communications, Kelly McAndrew has left the cable operator’s employ for Xylem. McAndrew joined Xylem, which focuses on global water issues, as vice president of global public affairs.
Qualcomm is buying British chip maker CSR in a deal worth approximately $2.5 billion as it pushes aggressively into technology that connects devices over the Internet. CSR concentrates on the auto, consumer, and voice and music segments. The company's fiscal 2013 revenue totaled $960.7 million.
U.S. consumers might be paying less than they are for cable and Internet access if regulators had followed the guidance of Jean Tirole in promoting industry competition. U.S. regulators didn't follow Tirole's advice to require cable and phone companies to sell competitors access to last mile connections.
In order to help new subscribers understand their first bills, Time Warner Cable has launched CSG’s SmartVideo platform in several of its markets. CSG SmartVideo sends invitations to new customers’ email addresses for videos that explain charges, discounts, and other pertinent information included in the monthly statement.