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Arris, SkyCreek combine scheduling products

Mon, 07/02/2012 - 5:13pm
Brian Santo

Arris has integrated SkyCreek's automated multichannel customer contact technologies with its workforce management system.

Customers have long made it clear that they desire more accurate scheduling windows from their service providers. Service providers experience the flipside of the problem, however; customers make appointments but are not there to receive service. So while the Arris/SkyCreek product will accommodate subscriber desire for better scheduling, the big benefit the two companies are touting for the integration of their products is minimizing the problem of wasted truck rolls by reminding customers of their appointments.

Service providers using Arris WorkAssure with its AutoETA module, supplemented with SkyCreek’s Interact, will be able to automate communications to customers to confirm scheduled appointments. Service providers will be able to provide automated day-before reminder times and provide subscribers with notification that a technician will arrive within a 30-minute window.

The two claim their combined system will “virtually eliminate all factors contributing to wasted field service resources.”

"The integration with Arris provides an exciting new customer benefit," said Jack Havas, CEO of SkyCreek. "It offers a combined solution that automates the linkage between resource allocation and customer availability to minimize wasted deployments of field resources, increase customer satisfaction and further tighten appointment windows."

Arris' WorkAssure

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