Incognito Software announced a system that will enable cable operators to finally make sense of the data generated by their headend equipment.
CMTS systems generate Internet Protocol Detail Record (IPDR) data, which theoretically can be interpreted by operations and business support systems (OSS/BSS) to make the delivery of services more efficient.
The problem, Incognito explains, is that even when MSOs “leverage data already collected by their CMTSs, the problem has always been the easy and immediate reconciliation between subscriber knowledge and usage profiles.”
To solve the problem, Incognito has developed what it is calling a turnkey integrated activation and IPDR platform. The company has integrated its Service Activation Center, a centralized service activation and management solution, with its Bandwidth Activity Reporter, an IPDR network intelligence reporting solution.
Together, these two products eliminate swivel-chair environments involving bandwidth intelligence and subscriber service management. This level of visibility and control opens the door for new revenue opportunities, such as targeted product add-ons, usage chargeback and speed trials.
“The launch of the world’s first and only turnkey integrated service activation and IPDR platform is going to make managing services and subscribers much easier,” said Stephane Bourque, president and CEO of Incognito Software. “Our customers will be able to gain total control over subscribers, services and bandwidth, as well as fine-tune product offerings based on actionable service intelligence from the network, thus keeping them one step ahead of subscriber demands.”