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Edgewater, Metaswitch combo on enterprise VoIP

Mon, 10/01/2012 - 3:34pm
Brian Santo

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Edgewater Networks and Metaswitch Networks are working together to provide a system that service providers can use to enable VoIP services in the enterprise market.

The solution integrates Edgewater’s Voice-over-IP (VoIP) monitoring and installation solution, EdgeView, with Metaswitch’s SIP-based MetaView system. The two products combine to deliver simplified, scalable provisioning and enhanced visibility into the performance of today’s VoIP networks.

Many enterprise customers have a heterogeneous mix of IP phone devices from different manufacturers in use. These environments are costly to install and maintain as there is no standard interface across all of the manufacturers that can be used to automate provisioning or perform advanced diagnostics, the two vendors said.

“Today’s service providers are challenged by the complexities of provisioning VoIP services due to the lack of a consistent, programmable interface across different IP phone devices and manufacturers,” said Edgewater CEO Dave Norman. “As a result, VoIP services installations are often labor intensive, error-prone and expensive to scale in a manner that supports the business objectives of the service.

Edgewater’s EdgeView solution complements Metaswitch’s Session Initiation Protocol (SIP) solution by enabling the deployment of SIP-based IP phones from a wide variety of phone vendors such as Cisco, LG, and Polycom. The solution eases installation by allowing the end-user to simply plug a phone into a network powered by Edgewater’s EdgeMarc ESBCs and then follow a series of intuitive voice prompts. EdgeView then authenticates the user via Metaswitch’s Multimedia Telephony Application Server and automatically updates the phone’s software and the subscriber’s phone configuration. The customer is instantly on-line and ready to make calls, the two vendors said.

With today’s announcement Metaswitch becomes a member of Edgewater’s Plug & Dial Alliance program

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