Broadcom will be showing its full suite of remote monitoring and diagnostic tools at this week’s CableLabs Summer Conference in Keystone, Colo.
Broadcom’s tool set is based on full-band capture digital tuning technology. By capturing the entire 1 GHz cable spectrum, Broadcom's remote diagnostics provide access to real-time data and visibility into a user's home coax network for quick problem diagnosis and better overall customer service.
"Broadcom's breakthrough full-band capture digital tuning technology not only gives operators the flexibility to deliver more channels and services at a lower cost, but it also enables the ability to deliver remote diagnostic services,” said Dan Marotta, Broadcom's executive vice president and general manager of the broadband communications group. “This service is not only delivering a vastly improved customer service experience but also facilitates huge cost savings for operators."
Broadcom's full-band capture remote diagnostics technology can be implemented on the company's entire cable set-top box, gateway and modem platforms using full-band capture digital tuning technology chipsets. Tailored to individual operator needs, operators can gather troubleshooting information without impacting customer video or data service.
New remote diagnostics features include:
- Advanced diagnostic capabilities, including demodulator statistics and RF spectrum analyzer functions
- Active non-intrusive monitoring to provide continual checks without impacting user viewing or broadband experience
- Integration with the TR-69 protocol, Simple Network Management Protocol (SNMP) or other Web server-based protocols to provide both remote and home access to real-time RF diagnostics data.