Baja Broadband deploys IBBS’ billing, call center platform
Baja Broadband has launched a billing and call center offering from Integrated Broadband Services (IBBS) and has tacked on an additional four years to its existing service contract with IBBS.
“We work with IBBS because of the exceptional quality of service they deliver, the technical proficiency of their solution-oriented call center staff and their highly-functional product portfolio,” said Ricky Moore, vice president of telephony, data and enterprise IT for Baja Broadband. “IBBS’ billing integrated software solution and call center services enable Baja to provide its subscribers with a more streamlined process for provisioning Internet and phone services and improve the customer service experience when troubleshooting issues and scheduling service calls is required.”
The IBBS customer call center is based in Atlanta and provides Tier 1-2 support for voice and data customers via integrated ticketing and escalation procedures. Through its Broadband Explorer (BBX) Diagnostic and Provisioning software and network management services, IBBS said it provides broadband and cable operators the ability to address and resolve customer issues, and to reduce truck rolls, call handle time and mean-time-to-repair.
Baja is a triple-play service provider with 67,000 residential and commercial business customers primarily in New Mexico, Colorado, Utah and Nevada.