Sana Security safeguards Cox’s Internet subs
The software - which Cox is offering to its customers free of charge - is designed to protect users’ identities and computer systems by safeguarding them from malware before it causes any harm. The technology also detects and removes bots - the fastest-growing threats and the most difficult to spot, Sana Security said.
Infected computers are directed into a “walled garden,” where customers are notified of the malware and given the option to download the product. The threats are then removed before critical information can be stolen from a user’s computer and before the user re-connects to the Internet.
“The ability to ‘seek and destroy’ even the most recent bots, viruses and other threats is absolutely critical when you realize that - according to the real-world customer data we’ve collected - seventy-six percent of these threats appear before a signature is even available,” said Timothy Eades, SVP of sales and marketing for Sana Security.
The three main benefits of the system are reduced support calls, healthier consumer networks and improved customer satisfaction, Eades said.
The software is based on Sana Security’s Primary Response SafeConnect product. Once the threats have been removed, Primary Response SafeConnect continues to protect users’ PCs with no further action needed from the user.
In 2008, Eades said security will be less dependent on the operating system (OS) and much more Java-based. The company’s current technology does not account for this, but a Sana Security product that does will hopefully be beta tested in Q4, Eades said.
“It will be an interesting world in 2008 when service providers look at new ways to protect their customers,” he said.