Time Warner, C-COR expand workforce partnership
Time Warner Cable has expanded its deployment of C-COR Inc. 's Mobile Workforce Manager (MWM) to its Minneapolis, Minn. and Charlotte, N.C. divisions.
The MSO also uses C-COR's workforce automation systems in Albany and Syracuse, N.Y.; Columbus and Western Ohio; Portland, Maine; San Diego, Calif.; Austin, Texas; and Greensboro, N.C.
C-COR's MWM platform automates the process of managing a field service workforce via a range of handheld PCs, wireless communications, and Web-based software applications.
"C-COR's MWM solution, with its automated scheduling, routing, and workflow management tools, allows us to more effectively manage our mobile workforce," said Dave Temlak, SVP of Time Warner Cable's customer care division, in a release.